{"id":41149,"date":"2024-07-08T10:37:34","date_gmt":"2024-07-08T13:37:34","guid":{"rendered":"https:\/\/ipmu.com.br\/site\/?p=41149"},"modified":"2024-07-23T22:49:09","modified_gmt":"2024-07-24T01:49:09","slug":"relatorio-de-atendimento-06-2024","status":"publish","type":"post","link":"https:\/\/ipmu.com.br\/site\/relatorio-de-atendimento-06-2024\/","title":{"rendered":"Relat\u00f3rio de Atendimento 06\/2024"},"content":{"rendered":"<p>O\u00a0<strong>Instituto de Previd\u00eancia Municipal de Ubatuba \u2013 IPMU<\/strong>, utiliza dos meios eletr\u00f4nicos e telef\u00f4nicos para o atendimento dos segurados, benefici\u00e1rios, fornecedores, institui\u00e7\u00f5es financeiras e o p\u00fablico em geral.<br \/>\nNo m\u00eas de\u00a0<strong>junho\/2024<\/strong>\u00a0foram realizados\u00a0<strong>342 atendimentos:<\/strong><\/p>\n<ul>\n<li class=\"first-child\">225 aplicativo<\/li>\n<li>12 e-mail<\/li>\n<li>41 outros<\/li>\n<li>57 presencial<\/li>\n<li class=\"last-child\">7 telefone<\/li>\n<\/ul>\n<table style=\"height: 5542px;\" width=\"607\">\n<tbody>\n<tr>\n<td width=\"339\"><strong>Forma de Contato x Tipo x Assunto<\/strong><\/td>\n<td width=\"97\"><strong>Atendimentos<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"339\"><strong>Aplicativo<\/strong><\/td>\n<td width=\"97\"><strong>225<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"339\"><strong>Entrega<\/strong><\/td>\n<td width=\"97\"><strong>199<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"339\">Calend\u00e1rio de Pagamentos<\/td>\n<td width=\"97\">2<\/td>\n<\/tr>\n<tr>\n<td width=\"339\">Holerite<\/td>\n<td width=\"97\">196<\/td>\n<\/tr>\n<tr>\n<td width=\"339\">Informe de Rendimentos<\/td>\n<td width=\"97\">1<\/td>\n<\/tr>\n<tr>\n<td width=\"339\"><strong>Informa\u00e7\u00f5es<\/strong><\/td>\n<td width=\"97\"><strong>20<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"339\">Andamento de Processo<\/td>\n<td width=\"97\">3<\/td>\n<\/tr>\n<tr>\n<td width=\"339\">Aposentadoria<\/td>\n<td width=\"97\">1<\/td>\n<\/tr>\n<tr>\n<td width=\"339\">Certid\u00e3o de Tempo de Contribui\u00e7\u00e3o (do INSS)<\/td>\n<td width=\"97\">1<\/td>\n<\/tr>\n<tr>\n<td width=\"339\">Empr\u00e9stimo Consignado<\/td>\n<td width=\"97\">4<\/td>\n<\/tr>\n<tr>\n<td width=\"339\">Holerite<\/td>\n<td width=\"97\">2<\/td>\n<\/tr>\n<tr>\n<td width=\"339\">Outros Assuntos<\/td>\n<td width=\"97\">7<\/td>\n<\/tr>\n<tr>\n<td width=\"339\">Reajuste Salarial<\/td>\n<td width=\"97\">2<\/td>\n<\/tr>\n<tr>\n<td width=\"339\"><strong>Solicita\u00e7\u00f5es<\/strong><\/td>\n<td width=\"97\"><strong>6<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"339\">Simula\u00e7\u00e3o de Aposentadoria<\/td>\n<td width=\"97\">5<\/td>\n<\/tr>\n<tr>\n<td width=\"339\">Averba\u00e7\u00e3o de Empr\u00e9stimo Consignado<\/td>\n<td width=\"97\">1<\/td>\n<\/tr>\n<tr>\n<td width=\"339\"><strong>E-mail<\/strong><\/td>\n<td width=\"97\"><strong>12<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"339\"><strong>Entrega<\/strong><\/td>\n<td width=\"97\"><strong>1<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"339\">Holerite<\/td>\n<td width=\"97\">1<\/td>\n<\/tr>\n<tr>\n<td width=\"339\"><strong>Informa\u00e7\u00f5es<\/strong><\/td>\n<td width=\"97\"><strong>7<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"339\">Andamento de Processo<\/td>\n<td width=\"97\">1<\/td>\n<\/tr>\n<tr>\n<td width=\"339\">Aposentadoria<\/td>\n<td width=\"97\">1<\/td>\n<\/tr>\n<tr>\n<td width=\"339\">Contribui\u00e7\u00e3o Previdenci\u00e1ria<\/td>\n<td width=\"97\">1<\/td>\n<\/tr>\n<tr>\n<td width=\"339\">Holerite<\/td>\n<td width=\"97\">1<\/td>\n<\/tr>\n<tr>\n<td width=\"339\">Outros Assuntos<\/td>\n<td width=\"97\">3<\/td>\n<\/tr>\n<tr>\n<td width=\"339\"><strong>Recebimento<\/strong><\/td>\n<td width=\"97\"><strong>1<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"339\">Outros Documentos<\/td>\n<td width=\"97\">1<\/td>\n<\/tr>\n<tr>\n<td width=\"339\"><strong>Requerimentos<\/strong><\/td>\n<td width=\"97\"><strong>1<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"339\">Outros Atendimentos<\/td>\n<td width=\"97\">1<\/td>\n<\/tr>\n<tr>\n<td width=\"339\"><strong>Solicita\u00e7\u00f5es<\/strong><\/td>\n<td width=\"97\"><strong>1<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"339\">Outros Assuntos<\/td>\n<td width=\"97\">1<\/td>\n<\/tr>\n<tr>\n<td width=\"339\"><strong>Elogios<\/strong><\/td>\n<td width=\"97\"><strong>1<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"339\">Outros Assuntos<\/td>\n<td width=\"97\">1<\/td>\n<\/tr>\n<tr>\n<td width=\"339\"><strong>Outros<\/strong><\/td>\n<td width=\"97\"><strong>41<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"339\"><strong>Entrega<\/strong><\/td>\n<td width=\"97\"><strong>1<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"339\">Outros Documentos<\/td>\n<td width=\"97\">1<\/td>\n<\/tr>\n<tr>\n<td width=\"339\"><strong>Informa\u00e7\u00f5es<\/strong><\/td>\n<td width=\"97\"><strong>16<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"339\">Andamento de Processo<\/td>\n<td width=\"97\">2<\/td>\n<\/tr>\n<tr>\n<td width=\"339\">Aposentadoria<\/td>\n<td width=\"97\">2<\/td>\n<\/tr>\n<tr>\n<td width=\"339\">Empr\u00e9stimo Consignado<\/td>\n<td width=\"97\">10<\/td>\n<\/tr>\n<tr>\n<td width=\"339\">Servi\u00e7os Banc\u00e1rios<\/td>\n<td width=\"97\">1<\/td>\n<\/tr>\n<tr>\n<td width=\"339\">Comunicados e Notifica\u00e7\u00f5es<\/td>\n<td width=\"97\">1<\/td>\n<\/tr>\n<tr>\n<td width=\"339\"><strong>Recebimento<\/strong><\/td>\n<td width=\"97\"><strong>1<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"339\">Processos IPMU<\/td>\n<td width=\"97\">1<\/td>\n<\/tr>\n<tr>\n<td width=\"339\"><strong>Requerimentos<\/strong><\/td>\n<td width=\"97\"><strong>1<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"339\">Outros Atendimentos<\/td>\n<td width=\"97\">1<\/td>\n<\/tr>\n<tr>\n<td width=\"339\"><strong>Solicita\u00e7\u00f5es<\/strong><\/td>\n<td width=\"97\"><strong>22<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"339\">Averba\u00e7\u00e3o de Empr\u00e9stimo Consignado<\/td>\n<td width=\"97\">21<\/td>\n<\/tr>\n<tr>\n<td width=\"339\">Pedido de CTC (do INSS)<\/td>\n<td width=\"97\">1<\/td>\n<\/tr>\n<tr>\n<td width=\"339\"><strong>Presencial<\/strong><\/td>\n<td width=\"97\"><strong>57<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"339\"><strong>Entrega<\/strong><\/td>\n<td width=\"97\"><strong>22<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"339\">Holerite<\/td>\n<td width=\"97\">19<\/td>\n<\/tr>\n<tr>\n<td width=\"339\">Outros Documentos<\/td>\n<td width=\"97\">1<\/td>\n<\/tr>\n<tr>\n<td width=\"339\">Certid\u00e3o de Tempo de Contribui\u00e7\u00e3o (do IPMU)<\/td>\n<td width=\"97\">2<\/td>\n<\/tr>\n<tr>\n<td width=\"339\"><strong>Informa\u00e7\u00f5es<\/strong><\/td>\n<td width=\"97\"><strong>19<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"339\">Andamento de Processo<\/td>\n<td width=\"97\">2<\/td>\n<\/tr>\n<tr>\n<td width=\"339\">Aposentadoria<\/td>\n<td width=\"97\">9<\/td>\n<\/tr>\n<tr>\n<td width=\"339\">Certid\u00e3o de Tempo de Contribui\u00e7\u00e3o (do INSS)<\/td>\n<td width=\"97\">2<\/td>\n<\/tr>\n<tr>\n<td width=\"339\">Outros Assuntos<\/td>\n<td width=\"97\">2<\/td>\n<\/tr>\n<tr>\n<td width=\"339\">Recadastramento<\/td>\n<td width=\"97\">1<\/td>\n<\/tr>\n<tr>\n<td width=\"339\">Pens\u00e3o<\/td>\n<td width=\"97\">1<\/td>\n<\/tr>\n<tr>\n<td width=\"339\">Servi\u00e7os Banc\u00e1rios<\/td>\n<td width=\"97\">1<\/td>\n<\/tr>\n<tr>\n<td width=\"339\">INSS<\/td>\n<td width=\"97\">1<\/td>\n<\/tr>\n<tr>\n<td width=\"339\"><strong>Recebimento<\/strong><\/td>\n<td width=\"97\"><strong>7<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"339\">Certid\u00e3o de Tempo de Contribui\u00e7\u00e3o (do INSS)<\/td>\n<td width=\"97\">1<\/td>\n<\/tr>\n<tr>\n<td width=\"339\">Recadastramento Ativos<\/td>\n<td width=\"97\">2<\/td>\n<\/tr>\n<tr>\n<td width=\"339\">Outros Documentos<\/td>\n<td width=\"97\">4<\/td>\n<\/tr>\n<tr>\n<td width=\"339\"><strong>Requerimentos<\/strong><\/td>\n<td width=\"97\"><strong>5<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"339\">Abertura de Processo (Aposentadoria)<\/td>\n<td width=\"97\">2<\/td>\n<\/tr>\n<tr>\n<td width=\"339\">Outros Atendimentos<\/td>\n<td width=\"97\">2<\/td>\n<\/tr>\n<tr>\n<td width=\"339\">Abertura de Processo (CTC do IPMU)<\/td>\n<td width=\"97\">1<\/td>\n<\/tr>\n<tr>\n<td width=\"339\"><strong>Solicita\u00e7\u00f5es<\/strong><\/td>\n<td width=\"97\"><strong>4<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"339\">Simula\u00e7\u00e3o de Aposentadoria<\/td>\n<td width=\"97\">1<\/td>\n<\/tr>\n<tr>\n<td width=\"339\">Pedido de CTC (do INSS)<\/td>\n<td width=\"97\">3<\/td>\n<\/tr>\n<tr>\n<td width=\"339\"><strong>Telefone<\/strong><\/td>\n<td width=\"97\"><strong>7<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"339\"><strong>Entrega<\/strong><\/td>\n<td width=\"97\"><strong>1<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"339\">Certid\u00e3o de Tempo de Contribui\u00e7\u00e3o (do INSS)<\/td>\n<td width=\"97\">1<\/td>\n<\/tr>\n<tr>\n<td width=\"339\"><strong>Informa\u00e7\u00f5es<\/strong><\/td>\n<td width=\"97\"><strong>5<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"339\">Andamento de Processo<\/td>\n<td width=\"97\">1<\/td>\n<\/tr>\n<tr>\n<td width=\"339\">Empr\u00e9stimo Consignado<\/td>\n<td width=\"97\">1<\/td>\n<\/tr>\n<tr>\n<td width=\"339\">Outros Assuntos<\/td>\n<td width=\"97\">1<\/td>\n<\/tr>\n<tr>\n<td width=\"339\">Reajuste Salarial<\/td>\n<td width=\"97\">1<\/td>\n<\/tr>\n<tr>\n<td width=\"339\">Certid\u00e3o de Tempo de Contribui\u00e7\u00e3o (do IPMU)<\/td>\n<td width=\"97\">1<\/td>\n<\/tr>\n<tr>\n<td width=\"339\"><strong>Solicita\u00e7\u00f5es<\/strong><\/td>\n<td width=\"97\"><strong>1<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"339\">Extrato Previdenci\u00e1rio<\/td>\n<td width=\"97\">1<\/td>\n<\/tr>\n<tr>\n<td width=\"339\"><strong>Total Geral<\/strong><\/td>\n<td width=\"97\"><strong>342<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>O\u00a0Instituto de Previd\u00eancia Municipal de Ubatuba \u2013 IPMU, utiliza dos meios eletr\u00f4nicos e telef\u00f4nicos para o atendimento dos segurados, benefici\u00e1rios, fornecedores, institui\u00e7\u00f5es financeiras e o p\u00fablico em geral. No m\u00eas de\u00a0junho\/2024\u00a0foram realizados\u00a0342 atendimentos: 225 aplicativo 12 e-mail 41 outros 57 presencial 7 telefone Forma de Contato x Tipo x Assunto Atendimentos Aplicativo 225 Entrega 199 [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":40242,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","_jetpack_memberships_contains_paid_content":false,"ocean_post_oembed":"","ocean_post_self_hosted_media":"","ocean_post_video_embed":"","ocean_link_format":"","ocean_link_format_target":"self","ocean_quote_format":"","ocean_quote_format_link":"post","ocean_gallery_link_images":"on","ocean_gallery_id":[],"footnotes":""},"categories":[24,1],"tags":[],"class_list":["post-41149","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-boas-praticas","category-noticias","entry","has-media"],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/ipmu.com.br\/site\/wp-content\/uploads\/2024\/04\/Qual-e-o-processo-correto-de-atendimento-ao-cliente.jpg?fit=2000%2C2000&ssl=1","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/ipmu.com.br\/site\/wp-json\/wp\/v2\/posts\/41149","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ipmu.com.br\/site\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ipmu.com.br\/site\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ipmu.com.br\/site\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/ipmu.com.br\/site\/wp-json\/wp\/v2\/comments?post=41149"}],"version-history":[{"count":0,"href":"https:\/\/ipmu.com.br\/site\/wp-json\/wp\/v2\/posts\/41149\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ipmu.com.br\/site\/wp-json\/wp\/v2\/media\/40242"}],"wp:attachment":[{"href":"https:\/\/ipmu.com.br\/site\/wp-json\/wp\/v2\/media?parent=41149"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ipmu.com.br\/site\/wp-json\/wp\/v2\/categories?post=41149"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ipmu.com.br\/site\/wp-json\/wp\/v2\/tags?post=41149"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}