{"id":37028,"date":"2023-08-02T08:11:58","date_gmt":"2023-08-02T11:11:58","guid":{"rendered":"https:\/\/ipmu.com.br\/site\/?p=37028"},"modified":"2023-08-02T08:11:58","modified_gmt":"2023-08-02T11:11:58","slug":"relatorio-de-atendimento-07-2023","status":"publish","type":"post","link":"https:\/\/ipmu.com.br\/site\/relatorio-de-atendimento-07-2023\/","title":{"rendered":"Relat\u00f3rio de Atendimento 07\/2023"},"content":{"rendered":"<p>O\u00a0<span style=\"color: #3366ff;\"><strong>Instituto de Previd\u00eancia Municipal de Ubatuba \u2013 IPMU<\/strong><\/span>, utiliza dos meios eletr\u00f4nicos e telef\u00f4nicos para o atendimento a dist\u00e2ncia, al\u00e9m do atendimento presencial ao p\u00fablico em geral, sejam benefici\u00e1rios, fornecedores, institui\u00e7\u00f5es financeiras e demais p\u00fablicos.<br \/>\nNo m\u00eas de\u00a0<span style=\"color: #0000ff;\"><strong>julho\/2023<\/strong><\/span> foram realizados <strong>1.138\u00a0atendimentos<\/strong>:<\/p>\n<ul>\n<li class=\"first-child\">550 aplicativos<\/li>\n<li>\u00a0 27 e-mail<\/li>\n<li>\u00a0 23 outros<\/li>\n<li>515 presencial<\/li>\n<li class=\"last-child\">08 telefone<\/li>\n<\/ul>\n<table style=\"height: 5832px;\" width=\"588\">\n<tbody>\n<tr>\n<td width=\"505\"><strong>Forma de Contato x Tipo x Assunto<\/strong><\/td>\n<td width=\"141\"><strong>Atendimentos<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Aplicativo<\/td>\n<td width=\"141\"><strong>550<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Entrega<\/td>\n<td width=\"141\"><strong>322<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Calend\u00e1rio de Pagamentos<\/td>\n<td width=\"141\">11<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Certid\u00e3o de Tempo de Contribui\u00e7\u00e3o (do INSS)<\/td>\n<td width=\"141\">2<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">C\u00f3pia de Processos e Documentos<\/td>\n<td width=\"141\">1<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Holerite<\/td>\n<td width=\"141\">307<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Informe de Rendimentos<\/td>\n<td width=\"141\">1<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Informa\u00e7\u00f5es<\/td>\n<td width=\"141\"><strong>106<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Andamento de Processo<\/td>\n<td width=\"141\">1<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Aposentadoria<\/td>\n<td width=\"141\">3<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Certid\u00e3o de Tempo de Contribui\u00e7\u00e3o (do INSS)<\/td>\n<td width=\"141\">1<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Empr\u00e9stimo Consignado<\/td>\n<td width=\"141\">12<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Outros Assuntos<\/td>\n<td width=\"141\">8<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Recadastramento Ativos<\/td>\n<td width=\"141\">1<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Recadastramento<\/td>\n<td width=\"141\">47<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Recadastramento Inativos<\/td>\n<td width=\"141\">33<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Recebimento<\/td>\n<td width=\"141\"><strong>118<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Recadastramento Ativos<\/td>\n<td width=\"141\">1<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Recadastramento Inativos<\/td>\n<td width=\"141\">117<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Solicita\u00e7\u00f5es<\/td>\n<td width=\"141\"><strong>3<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Simula\u00e7\u00e3o de Aposentadoria<\/td>\n<td width=\"141\">2<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Averba\u00e7\u00e3o de Empr\u00e9stimo Consignado<\/td>\n<td width=\"141\">1<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Reclama\u00e7\u00f5es<\/td>\n<td width=\"141\"><strong>1<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Recadastramento<\/td>\n<td width=\"141\">1<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">E-mail<\/td>\n<td width=\"141\"><strong>27<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Entrega<\/td>\n<td width=\"141\"><strong>1<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Holerite<\/td>\n<td width=\"141\">1<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Informa\u00e7\u00f5es<\/td>\n<td width=\"141\"><strong>18<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Aposentadoria<\/td>\n<td width=\"141\">3<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Empr\u00e9stimo Consignado<\/td>\n<td width=\"141\">1<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Outros Assuntos<\/td>\n<td width=\"141\">2<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Recadastramento<\/td>\n<td width=\"141\">3<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Recadastramento Inativos<\/td>\n<td width=\"141\">9<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Recebimento<\/td>\n<td width=\"141\"><strong>3<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Recadastramento Ativos<\/td>\n<td width=\"141\">1<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Recadastramento Inativos<\/td>\n<td width=\"141\">2<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Requerimentos<\/td>\n<td width=\"141\"><strong>2<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"505\">C\u00f3pia de Processos e Documentos<\/td>\n<td width=\"141\">1<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Empr\u00e9stimo Consignado<\/td>\n<td width=\"141\">1<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Solicita\u00e7\u00f5es<\/td>\n<td width=\"141\"><strong>3<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Averba\u00e7\u00e3o de Empr\u00e9stimo Consignado<\/td>\n<td width=\"141\">3<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Outros<\/td>\n<td width=\"141\"><strong>23<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Informa\u00e7\u00f5es<\/td>\n<td width=\"141\"><strong>9<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Empr\u00e9stimo Consignado<\/td>\n<td width=\"141\">7<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Contribui\u00e7\u00e3o Previdenci\u00e1ria<\/td>\n<td width=\"141\">1<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Pens\u00e3o<\/td>\n<td width=\"141\">1<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Recebimento<\/td>\n<td width=\"141\"><strong>12<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Outros Documentos<\/td>\n<td width=\"141\">3<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Processos PMU<\/td>\n<td width=\"141\">1<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Recadastramento Inativos<\/td>\n<td width=\"141\">4<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Processos IPMU<\/td>\n<td width=\"141\">4<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Solicita\u00e7\u00f5es<\/td>\n<td width=\"141\"><strong>2<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Outros Assuntos<\/td>\n<td width=\"141\">1<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Averba\u00e7\u00e3o de Empr\u00e9stimo Consignado<\/td>\n<td width=\"141\">1<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Presencial<\/td>\n<td width=\"141\"><strong>515<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Entrega<\/td>\n<td width=\"141\"><strong>36<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Calend\u00e1rio de Pagamentos<\/td>\n<td width=\"141\">1<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Holerite<\/td>\n<td width=\"141\">35<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Informa\u00e7\u00f5es<\/td>\n<td width=\"141\"><strong>29<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Andamento de Processo<\/td>\n<td width=\"141\">1<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Aposentadoria<\/td>\n<td width=\"141\">7<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Certid\u00e3o de Tempo de Contribui\u00e7\u00e3o (do INSS)<\/td>\n<td width=\"141\">2<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Empr\u00e9stimo Consignado<\/td>\n<td width=\"141\">6<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Outros Assuntos<\/td>\n<td width=\"141\">3<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Informe de Rendimentos<\/td>\n<td width=\"141\">1<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Recadastramento<\/td>\n<td width=\"141\">1<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Recadastramento Inativos<\/td>\n<td width=\"141\">7<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Certid\u00e3o de Tempo de Contribui\u00e7\u00e3o (outros RPPS)<\/td>\n<td width=\"141\">1<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Recebimento<\/td>\n<td width=\"141\"><strong>428<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Certid\u00e3o de Tempo de Contribui\u00e7\u00e3o (do INSS)<\/td>\n<td width=\"141\">1<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Outros Documentos<\/td>\n<td width=\"141\">5<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Recadastramento Ativos<\/td>\n<td width=\"141\">26<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Simula\u00e7\u00e3o de Aposentadoria<\/td>\n<td width=\"141\">6<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Recadastramento Inativos<\/td>\n<td width=\"141\">388<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Processos IPMU<\/td>\n<td width=\"141\">2<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Requerimentos<\/td>\n<td width=\"141\"><strong>7<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Abertura de Processo (Aposentadoria)<\/td>\n<td width=\"141\">3<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Outros Atendimentos<\/td>\n<td width=\"141\">3<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Abertura de Processo (Diversos)<\/td>\n<td width=\"141\">1<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Solicita\u00e7\u00f5es<\/td>\n<td width=\"141\"><strong>15<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Simula\u00e7\u00e3o de Aposentadoria<\/td>\n<td width=\"141\">13<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Pedido de CTC (do INSS)<\/td>\n<td width=\"141\">2<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Telefone<\/td>\n<td width=\"141\"><strong>23<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Informa\u00e7\u00f5es<\/td>\n<td width=\"141\"><strong>18<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Empr\u00e9stimo Consignado<\/td>\n<td width=\"141\">1<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Outros Assuntos<\/td>\n<td width=\"141\">2<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Recadastramento<\/td>\n<td width=\"141\">6<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">INSS<\/td>\n<td width=\"141\">8<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Recadastramento Inativos<\/td>\n<td width=\"141\">1<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Solicita\u00e7\u00f5es<\/td>\n<td width=\"141\"><strong>5<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Simula\u00e7\u00e3o de Aposentadoria<\/td>\n<td width=\"141\">3<\/td>\n<\/tr>\n<tr>\n<td width=\"505\">Averba\u00e7\u00e3o de Empr\u00e9stimo Consignado<\/td>\n<td width=\"141\">2<\/td>\n<\/tr>\n<tr>\n<td width=\"505\"><strong>Total Geral<\/strong><\/td>\n<td width=\"141\"><strong>1138<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>O\u00a0Instituto de Previd\u00eancia Municipal de Ubatuba \u2013 IPMU, utiliza dos meios eletr\u00f4nicos e telef\u00f4nicos para o atendimento a dist\u00e2ncia, al\u00e9m do atendimento presencial ao p\u00fablico em geral, sejam benefici\u00e1rios, fornecedores, institui\u00e7\u00f5es financeiras e demais p\u00fablicos. No m\u00eas de\u00a0julho\/2023 foram realizados 1.138\u00a0atendimentos: 550 aplicativos \u00a0 27 e-mail \u00a0 23 outros 515 presencial 08 telefone Forma de [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":37029,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","_jetpack_memberships_contains_paid_content":false,"ocean_post_oembed":"","ocean_post_self_hosted_media":"","ocean_post_video_embed":"","ocean_link_format":"","ocean_link_format_target":"self","ocean_quote_format":"","ocean_quote_format_link":"post","ocean_gallery_link_images":"on","ocean_gallery_id":[],"footnotes":""},"categories":[24,1],"tags":[],"class_list":["post-37028","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-boas-praticas","category-noticias","entry","has-media"],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/ipmu.com.br\/site\/wp-content\/uploads\/2023\/08\/Atendimento.png?fit=486%2C304&ssl=1","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/ipmu.com.br\/site\/wp-json\/wp\/v2\/posts\/37028","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ipmu.com.br\/site\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ipmu.com.br\/site\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ipmu.com.br\/site\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/ipmu.com.br\/site\/wp-json\/wp\/v2\/comments?post=37028"}],"version-history":[{"count":0,"href":"https:\/\/ipmu.com.br\/site\/wp-json\/wp\/v2\/posts\/37028\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ipmu.com.br\/site\/wp-json\/wp\/v2\/media\/37029"}],"wp:attachment":[{"href":"https:\/\/ipmu.com.br\/site\/wp-json\/wp\/v2\/media?parent=37028"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ipmu.com.br\/site\/wp-json\/wp\/v2\/categories?post=37028"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ipmu.com.br\/site\/wp-json\/wp\/v2\/tags?post=37028"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}