{"id":34642,"date":"2023-02-06T09:11:00","date_gmt":"2023-02-06T12:11:00","guid":{"rendered":"https:\/\/ipmu.com.br\/site\/?p=34642"},"modified":"2023-03-14T13:52:55","modified_gmt":"2023-03-14T16:52:55","slug":"relatorio-de-atendimento-01-2023","status":"publish","type":"post","link":"https:\/\/ipmu.com.br\/site\/relatorio-de-atendimento-01-2023\/","title":{"rendered":"Relat\u00f3rio de Atendimento 01\/2023"},"content":{"rendered":"<p>O\u00a0<span style=\"color: #0000ff;\"><strong>Instituto de Previd\u00eancia Municipal de Ubatuba \u2013 IPMU<\/strong><\/span>, utiliza dos meios eletr\u00f4nicos e telef\u00f4nicos para o atendimento a dist\u00e2ncia, al\u00e9m do atendimento presencial ao p\u00fablico em geral, sejam benefici\u00e1rios, fornecedores, institui\u00e7\u00f5es financeiras e demais p\u00fablicos.<br \/>\nNo m\u00eas de\u00a0<strong>janeiro\/2023<\/strong> foram realizados <strong>486\u00a0<\/strong>atendimentos:<\/p>\n<ul>\n<li class=\"first-child\">293 aplicativos<\/li>\n<li>\u00a0 10 e-mail<\/li>\n<li>37 outros<\/li>\n<li>127 presencial<\/li>\n<li class=\"last-child\">19 telefone<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<table style=\"height: 4257px;\" width=\"623\">\n<tbody>\n<tr>\n<td width=\"546\"><span style=\"color: #0000ff;\"><strong>Janeiro<\/strong><\/span><\/td>\n<td width=\"76\"><span style=\"color: #0000ff;\"><strong>2023<\/strong><\/span><\/td>\n<\/tr>\n<tr>\n<td width=\"546\">Entrega de Holerite (WhatsApp)<\/td>\n<td width=\"76\">205<\/td>\n<\/tr>\n<tr>\n<td width=\"546\">Entrega de Holerite (Presencial)<\/td>\n<td width=\"76\">48<\/td>\n<\/tr>\n<tr>\n<td width=\"546\">Entrega de Holerite (e-mail)<\/td>\n<td width=\"76\">01<\/td>\n<\/tr>\n<tr>\n<td width=\"546\">Entrega de Holerite (Outros)<\/td>\n<td width=\"76\">01<\/td>\n<\/tr>\n<tr>\n<td width=\"546\">Entrega de Calend\u00e1rio de Pagamentos (WhatsApp)<\/td>\n<td width=\"76\">49<\/td>\n<\/tr>\n<tr>\n<td width=\"546\">Entrega de Calend\u00e1rio de Pagamentos (Presencial)<\/td>\n<td width=\"76\">12<\/td>\n<\/tr>\n<tr>\n<td width=\"546\">Entrega de Certid\u00e3o de Tempo de Contribui\u00e7\u00e3o do INSS (WhatsApp)<\/td>\n<td width=\"76\">02<\/td>\n<\/tr>\n<tr>\n<td width=\"546\">Entrega de Portaria de Aposentadoria (e-mail)<\/td>\n<td width=\"76\">01<\/td>\n<\/tr>\n<tr>\n<td width=\"546\">Entrega de Portaria de Aposentadoria (Presencial)<\/td>\n<td width=\"76\">04<\/td>\n<\/tr>\n<tr>\n<td width=\"546\">Entrega de Portaria de Aposentadoria (WhatsApp)<\/td>\n<td width=\"76\">01<\/td>\n<\/tr>\n<tr>\n<td width=\"546\">Entrega de Informe de Rendimentos (Presencial)<\/td>\n<td width=\"76\">01<\/td>\n<\/tr>\n<tr>\n<td width=\"546\">Informa\u00e7\u00f5es sobre Andamento de processos (WhatsApp)<\/td>\n<td width=\"76\">02<\/td>\n<\/tr>\n<tr>\n<td width=\"546\">Informa\u00e7\u00f5es sobre Andamento de processos (Presencial)<\/td>\n<td width=\"76\">03<\/td>\n<\/tr>\n<tr>\n<td width=\"546\">Informa\u00e7\u00f5es sobre Aposentadoria (WhatsApp)<\/td>\n<td width=\"76\">13<\/td>\n<\/tr>\n<tr>\n<td width=\"546\">Informa\u00e7\u00f5es sobre Aposentadoria (presencial)<\/td>\n<td width=\"76\">11<\/td>\n<\/tr>\n<tr>\n<td width=\"546\">Informa\u00e7\u00f5es sobre Aposentadoria (e-mail)<\/td>\n<td width=\"76\">01<\/td>\n<\/tr>\n<tr>\n<td width=\"546\">Informa\u00e7\u00f5es sobre Aposentadoria (telefone)<\/td>\n<td width=\"76\">02<\/td>\n<\/tr>\n<tr>\n<td width=\"546\">Informa\u00e7\u00f5es sobre Aposentadoria (outros)<\/td>\n<td width=\"76\">08<\/td>\n<\/tr>\n<tr>\n<td width=\"546\">Informa\u00e7\u00f5es sobre Certid\u00e3o de Tempo de Contribui\u00e7\u00e3o (INSS) e-mail<\/td>\n<td width=\"76\">01<\/td>\n<\/tr>\n<tr>\n<td width=\"546\">Informa\u00e7\u00f5es sobre Certid\u00e3o de Tempo de Contribui\u00e7\u00e3o (do IPMU) WhatsApp<\/td>\n<td width=\"76\">01<\/td>\n<\/tr>\n<tr>\n<td width=\"546\">Informa\u00e7\u00f5es sobre Certid\u00e3o de Tempo de Contribui\u00e7\u00e3o (INSS) presencial<\/td>\n<td width=\"76\">03<\/td>\n<\/tr>\n<tr>\n<td width=\"546\">Informa\u00e7\u00f5es sobre Certid\u00e3o de Tempo de Contribui\u00e7\u00e3o (INSS) telefone<\/td>\n<td width=\"76\">01<\/td>\n<\/tr>\n<tr>\n<td width=\"546\">Informa\u00e7\u00f5es sobre Certid\u00e3o de Tempo de Contribui\u00e7\u00e3o (do IPMU) presencial<\/td>\n<td width=\"76\">01<\/td>\n<\/tr>\n<tr>\n<td width=\"546\">Informa\u00e7\u00f5es sobre Contribui\u00e7\u00e3o Previdenci\u00e1ria (e-mail)<\/td>\n<td width=\"76\">01<\/td>\n<\/tr>\n<tr>\n<td width=\"546\">Informa\u00e7\u00f5es sobre empr\u00e9stimo consignado (presencial)<\/td>\n<td width=\"76\">01<\/td>\n<\/tr>\n<tr>\n<td width=\"546\">Informa\u00e7\u00f5es sobre empr\u00e9stimo consignado (WhatsApp)<\/td>\n<td width=\"76\">02<\/td>\n<\/tr>\n<tr>\n<td width=\"546\">Informa\u00e7\u00f5es sobre empr\u00e9stimos consignados (outros)<\/td>\n<td width=\"76\">03<\/td>\n<\/tr>\n<tr>\n<td width=\"546\">Informa\u00e7\u00f5es sobre empr\u00e9stimos consignados (telefone)<\/td>\n<td width=\"76\">03<\/td>\n<\/tr>\n<tr>\n<td width=\"546\">Informa\u00e7\u00f5es sobre C\u00f3pia de Processos e Documentos (WhatsApp)<\/td>\n<td width=\"76\">01<\/td>\n<\/tr>\n<tr>\n<td width=\"546\">Informa\u00e7\u00f5es sobre o INSS (telefone)<\/td>\n<td width=\"76\">04<\/td>\n<\/tr>\n<tr>\n<td width=\"546\">Informa\u00e7\u00f5es sobre outros assuntos (WhatsApp)<\/td>\n<td width=\"76\">05<\/td>\n<\/tr>\n<tr>\n<td width=\"546\">Informa\u00e7\u00f5es sobre outros assuntos (e-mail)<\/td>\n<td width=\"76\">02<\/td>\n<\/tr>\n<tr>\n<td width=\"546\">Informa\u00e7\u00f5es sobre outros assuntos (outros)<\/td>\n<td width=\"76\">01<\/td>\n<\/tr>\n<tr>\n<td width=\"546\">Informa\u00e7\u00f5es sobre outros assuntos (presencial)<\/td>\n<td width=\"76\">06<\/td>\n<\/tr>\n<tr>\n<td width=\"546\">Informa\u00e7\u00f5es sobre outros assuntos (telefone)<\/td>\n<td width=\"76\">04<\/td>\n<\/tr>\n<tr>\n<td width=\"546\">Informa\u00e7\u00f5es sobre Reajuste salarial (WhatsApp)<\/td>\n<td width=\"76\">01<\/td>\n<\/tr>\n<tr>\n<td width=\"546\">Informa\u00e7\u00f5es sobre Reajuste salarial (presencial)<\/td>\n<td width=\"76\">01<\/td>\n<\/tr>\n<tr>\n<td width=\"546\">Informa\u00e7\u00f5es sobre Recadastramento (telefone)<\/td>\n<td width=\"76\">01<\/td>\n<\/tr>\n<tr>\n<td width=\"546\">Informa\u00e7\u00f5es sobre Recadastramento de ativos (presencial)<\/td>\n<td width=\"76\">01<\/td>\n<\/tr>\n<tr>\n<td width=\"546\">Informa\u00e7\u00f5es sobre Pens\u00e3o (WhatsApp)<\/td>\n<td width=\"76\">01<\/td>\n<\/tr>\n<tr>\n<td width=\"546\">Informa\u00e7\u00f5es sobre Pens\u00e3o (e-mail)<\/td>\n<td width=\"76\">01<\/td>\n<\/tr>\n<tr>\n<td width=\"546\">Recebimento de Certid\u00e3o de Tempo de Contribui\u00e7\u00e3o (do INSS) presencial<\/td>\n<td width=\"76\">02<\/td>\n<\/tr>\n<tr>\n<td width=\"546\">Recebimento de Certid\u00e3o de Tempo de Contribui\u00e7\u00e3o (do INSS) outros<\/td>\n<td width=\"76\">01<\/td>\n<\/tr>\n<tr>\n<td width=\"546\">Recebimento de Notifica\u00e7\u00f5es Judiciais (WhatsApp)<\/td>\n<td width=\"76\">01<\/td>\n<\/tr>\n<tr>\n<td width=\"546\">Recebimento e protocolo de processos PMU (outros)<\/td>\n<td width=\"76\">08<\/td>\n<\/tr>\n<tr>\n<td width=\"546\">Recebimento e protocolo de processos IPMU (outros)<\/td>\n<td width=\"76\">04<\/td>\n<\/tr>\n<tr>\n<td width=\"546\">Recebimento de Recadastramento de Ativos (presencial)<\/td>\n<td width=\"76\">07<\/td>\n<\/tr>\n<tr>\n<td width=\"546\">Recebimento de Outros documentos (outros)<\/td>\n<td width=\"76\">09<\/td>\n<\/tr>\n<tr>\n<td width=\"546\">Recebimento de Outros documentos (WhatsApp)<\/td>\n<td width=\"76\">01<\/td>\n<\/tr>\n<tr>\n<td width=\"546\">Recebimento de Outros documentos (presencial)<\/td>\n<td width=\"76\">01<\/td>\n<\/tr>\n<tr>\n<td width=\"546\">Recebimento de Demonstrativos Previdenci\u00e1rios (outros)<\/td>\n<td width=\"76\">01<\/td>\n<\/tr>\n<tr>\n<td width=\"546\">Reclama\u00e7\u00f5es sobre outros assuntos (e-mail)<\/td>\n<td width=\"76\">02<\/td>\n<\/tr>\n<tr>\n<td width=\"546\">Requerimentos de C\u00f3pia de Processos e Documentos (presencial)<\/td>\n<td width=\"76\">03<\/td>\n<\/tr>\n<tr>\n<td width=\"546\">Requerimento de Abertura de Processo de Aposentadoria (presencial)<\/td>\n<td width=\"76\">04<\/td>\n<\/tr>\n<tr>\n<td width=\"546\">Requerimentos de Abertura de processos (WhatsApp)<\/td>\n<td width=\"76\">01<\/td>\n<\/tr>\n<tr>\n<td width=\"546\">Requerimento de Abertura de Processo (Restitui\u00e7\u00e3o Previdenci\u00e1ria) presencial<\/td>\n<td width=\"76\">01<\/td>\n<\/tr>\n<tr>\n<td width=\"546\">Requerimentos de outros atendimentos (outros)<\/td>\n<td width=\"76\">01<\/td>\n<\/tr>\n<tr>\n<td width=\"546\">Requerimentos de outros atendimentos (presencial)<\/td>\n<td width=\"76\">02<\/td>\n<\/tr>\n<tr>\n<td width=\"546\">Solicita\u00e7\u00e3o de Simula\u00e7\u00e3o de Aposentadoria (presencial)<\/td>\n<td width=\"76\">14<\/td>\n<\/tr>\n<tr>\n<td width=\"546\">Solicita\u00e7\u00e3o de Simula\u00e7\u00e3o de Aposentadoria (telefone)<\/td>\n<td width=\"76\">03<\/td>\n<\/tr>\n<tr>\n<td width=\"546\">Solicita\u00e7\u00e3o de Simula\u00e7\u00e3o de Aposentadoria (WhatsApp)<\/td>\n<td width=\"76\">06<\/td>\n<\/tr>\n<tr>\n<td width=\"546\">Solicita\u00e7\u00e3o de outros assuntos (presencial)<\/td>\n<td width=\"76\">01<\/td>\n<\/tr>\n<tr>\n<td width=\"546\">Solicita\u00e7\u00e3o de averba\u00e7\u00e3o de empr\u00e9stimo consignado (telefone)<\/td>\n<td width=\"76\">01<\/td>\n<\/tr>\n<tr>\n<td width=\"546\">Solicita\u00e7\u00e3o de averba\u00e7\u00e3o de empr\u00e9stimo consignado (WhatsApp)<\/td>\n<td width=\"76\">01<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>O\u00a0Instituto de Previd\u00eancia Municipal de Ubatuba \u2013 IPMU, utiliza dos meios eletr\u00f4nicos e telef\u00f4nicos para o atendimento a dist\u00e2ncia, al\u00e9m do atendimento presencial ao p\u00fablico em geral, sejam benefici\u00e1rios, fornecedores, institui\u00e7\u00f5es financeiras e demais p\u00fablicos. No m\u00eas de\u00a0janeiro\/2023 foram realizados 486\u00a0atendimentos: 293 aplicativos \u00a0 10 e-mail 37 outros 127 presencial 19 telefone &nbsp; Janeiro 2023 [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":34643,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","_jetpack_memberships_contains_paid_content":false,"ocean_post_oembed":"","ocean_post_self_hosted_media":"","ocean_post_video_embed":"","ocean_link_format":"","ocean_link_format_target":"self","ocean_quote_format":"","ocean_quote_format_link":"post","ocean_gallery_link_images":"on","ocean_gallery_id":[],"footnotes":""},"categories":[24,1],"tags":[],"class_list":["post-34642","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-boas-praticas","category-noticias","entry","has-media"],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/ipmu.com.br\/site\/wp-content\/uploads\/2023\/02\/Atendimento.png?fit=1080%2C675&ssl=1","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/ipmu.com.br\/site\/wp-json\/wp\/v2\/posts\/34642","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ipmu.com.br\/site\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ipmu.com.br\/site\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ipmu.com.br\/site\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/ipmu.com.br\/site\/wp-json\/wp\/v2\/comments?post=34642"}],"version-history":[{"count":0,"href":"https:\/\/ipmu.com.br\/site\/wp-json\/wp\/v2\/posts\/34642\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ipmu.com.br\/site\/wp-json\/wp\/v2\/media\/34643"}],"wp:attachment":[{"href":"https:\/\/ipmu.com.br\/site\/wp-json\/wp\/v2\/media?parent=34642"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ipmu.com.br\/site\/wp-json\/wp\/v2\/categories?post=34642"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ipmu.com.br\/site\/wp-json\/wp\/v2\/tags?post=34642"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}