{"id":32298,"date":"2022-09-14T13:12:08","date_gmt":"2022-09-14T16:12:08","guid":{"rendered":"https:\/\/ipmu.com.br\/site\/?p=32298"},"modified":"2022-09-14T13:12:08","modified_gmt":"2022-09-14T16:12:08","slug":"relatorio-de-atendimento-07-2022","status":"publish","type":"post","link":"https:\/\/ipmu.com.br\/site\/relatorio-de-atendimento-07-2022\/","title":{"rendered":"Relat\u00f3rio de Atendimento 07\/2022"},"content":{"rendered":"<p>O\u00a0<span style=\"color: #0000ff;\"><strong>Instituto de Previd\u00eancia Municipal de Ubatuba \u2013 IPMU<\/strong><\/span>, utiliza dos meios eletr\u00f4nicos e telef\u00f4nicos para o atendimento a dist\u00e2ncia, al\u00e9m do atendimento presencial ao p\u00fablico em geral, sejam benefici\u00e1rios, fornecedores, institui\u00e7\u00f5es financeiras e demais p\u00fablicos.<br \/>\nNo m\u00eas de\u00a0<strong>julho\/2022<\/strong>\u00a0foram realizados\u00a0<strong>1102 atendiment<\/strong>os:<\/p>\n<ul>\n<li class=\"first-child\">481 aplicativos<\/li>\n<li>\u00a0 35 e-mail<\/li>\n<li>\u00a0 99 outros<\/li>\n<li>453 presencial<\/li>\n<li class=\"last-child\">\u00a0 34 telefone<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<table width=\"660\">\n<tbody>\n<tr>\n<td width=\"580\">Julho<\/td>\n<td width=\"80\">2022<\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Entrega de Holerite (e-mail)<\/td>\n<td width=\"80\"><strong>06<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Entrega de Holerite (WhatsApp)<\/td>\n<td width=\"80\"><strong>352<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Entrega de Holerite (presencial)<\/td>\n<td width=\"80\"><strong>23<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Entrega Holerite (outros)<\/td>\n<td width=\"80\"><strong>02<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Entrega de Calend\u00e1rio de Pagamentos (presencial)<\/td>\n<td width=\"80\"><strong>02<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Entrega de Calend\u00e1rio de Pagamentos (WhatsApp)<\/td>\n<td width=\"80\"><strong>04<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Entrega de Certid\u00e3o de Tempo de Contribui\u00e7\u00e3o do INSS (WhatsApp)<\/td>\n<td width=\"80\"><strong>01<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Entrega de Certid\u00e3o de Contribui\u00e7\u00e3o do INSS (Presencial)<\/td>\n<td width=\"80\"><strong>03<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Entrega de Certid\u00e3o de Contribui\u00e7\u00e3o do INSS (outros)<\/td>\n<td width=\"80\"><strong>01<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Entrega de Certid\u00e3o de Tempo de Contribui\u00e7\u00e3o do IPMU (presencial)<\/td>\n<td width=\"80\"><strong>01<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Entrega de Certid\u00e3o de Tempo de Contribui\u00e7\u00e3o do INSS (telefone)<\/td>\n<td width=\"80\"><strong>01<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Entrega de Declara\u00e7\u00e3o de Uso de Tempo de Contribui\u00e7\u00e3o (e-mail)<\/td>\n<td width=\"80\"><strong>01<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Entrega de Informe de Rendimentos (presencial)<\/td>\n<td width=\"80\"><strong>02<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Entrega de outros documentos (presencial)<\/td>\n<td width=\"80\"><strong>01<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Entrega de Portaria de Aposentadoria<\/td>\n<td width=\"80\"><strong>06<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Informa\u00e7\u00f5es sobre Andamento de Processo (presencial)<\/td>\n<td width=\"80\"><strong>01<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Informa\u00e7\u00f5es sobre Andamento de processos (telefone)<\/td>\n<td width=\"80\"><strong>03<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Informa\u00e7\u00f5es sobre Aposentadoria (WhatsApp)<\/td>\n<td width=\"80\"><strong>05<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Informa\u00e7\u00e3o sobre Aposentadoria (presencial)<\/td>\n<td width=\"80\"><strong>09<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Informa\u00e7\u00f5es sobre Aposentadoria (e-mail)<\/td>\n<td width=\"80\"><strong>01<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Informa\u00e7\u00e3o sobre Aposentadoria (telefone)<\/td>\n<td width=\"80\"><strong>03<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Informa\u00e7\u00e3o sobre Aposentadoria (outros)<\/td>\n<td width=\"80\"><strong>08<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Informa\u00e7\u00f5es sobre Comunicados e Notifica\u00e7\u00f5es (telefone)<\/td>\n<td width=\"80\"><strong>01<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Informa\u00e7\u00f5es sobre Certid\u00e3o de Tempo de Contribui\u00e7\u00e3o (INSS) presencial<\/td>\n<td width=\"80\"><strong>03<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Informa\u00e7\u00f5es sobre Certid\u00e3o de Tempo de Contribui\u00e7\u00e3o (INSS) e-mail<\/td>\n<td width=\"80\"><strong>02<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Informa\u00e7\u00f5es sobre Certid\u00e3o de Tempo de Contribui\u00e7\u00e3o (INSS) telefone<\/td>\n<td width=\"80\"><strong>02<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Informa\u00e7\u00f5es sobre Certid\u00e3o de Tempo de Contribui\u00e7\u00e3o (INSS) WhatsApp<\/td>\n<td width=\"80\"><strong>02<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Informa\u00e7\u00f5es sobre Certid\u00e3o de Tempo de Contribui\u00e7\u00e3o (do IPMU) telefone<\/td>\n<td width=\"80\"><strong>03<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Informa\u00e7\u00f5es sobre Certid\u00e3o de Tempo de Contribui\u00e7\u00e3o (do IPMU) WhatsApp<\/td>\n<td width=\"80\"><strong>01<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Informa\u00e7\u00f5es sobre Certid\u00e3o de Tempo de Contribui\u00e7\u00e3o (outros RPPS) WhatsApp<\/td>\n<td width=\"80\"><strong>01<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Informa\u00e7\u00f5es sobre Contribui\u00e7\u00e3o Previdenci\u00e1ria (presencial)<\/td>\n<td width=\"80\"><strong>01<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Informa\u00e7\u00f5es sobre Contribui\u00e7\u00e3o Previdenci\u00e1ria (outros)<\/td>\n<td width=\"80\"><strong>05<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Informa\u00e7\u00e3o sobre Contribui\u00e7\u00e3o Previdenci\u00e1ria (telefone)<\/td>\n<td width=\"80\"><strong>01<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Informa\u00e7\u00f5es sobre Contribui\u00e7\u00e3o Previdenci\u00e1ria (WhatsApp)<\/td>\n<td width=\"80\"><strong>11<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Informa\u00e7\u00f5es sobre empr\u00e9stimo consignado (WhatsApp)<\/td>\n<td width=\"80\"><strong>11<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Informa\u00e7\u00f5es sobre Contribui\u00e7\u00e3o Previdenci\u00e1ria (e-mail)<\/td>\n<td width=\"80\"><strong>16<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Informa\u00e7\u00f5es sobre empr\u00e9stimo consignado (outros)<\/td>\n<td width=\"80\"><strong>05<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Informa\u00e7\u00f5es sobre empr\u00e9stimo consignado (presencial)<\/td>\n<td width=\"80\"><strong>05<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Informa\u00e7\u00f5es sobre empr\u00e9stimo consignado (telefone)<\/td>\n<td width=\"80\"><strong>05<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Informa\u00e7\u00f5es sobre Holerite (WhatsApp)<\/td>\n<td width=\"80\"><strong>01<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Informa\u00e7\u00f5es sobre Informe de Rendimentos (telefone)<\/td>\n<td width=\"80\"><strong>01<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Informa\u00e7\u00f5es sobre Recadastramento (e-mail)<\/td>\n<td width=\"80\"><strong>01<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Informa\u00e7\u00f5es sobre Recadastramento (presencial)<\/td>\n<td width=\"80\"><strong>02<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Informa\u00e7\u00f5es sobre Recadastramento (WhatsApp)<\/td>\n<td width=\"80\"><strong>60<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Informa\u00e7\u00f5es sobre Recadastramento (telefone)<\/td>\n<td width=\"80\"><strong>05<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Informa\u00e7\u00f5es de Abertura de Processo de Restitui\u00e7\u00e3o Previdenci\u00e1ria (Telefone)<\/td>\n<td width=\"80\"><strong>01<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Informa\u00e7\u00f5es sobre Simula\u00e7\u00e3o de Aposentadoria (WhatsApp)<\/td>\n<td width=\"80\"><strong>01<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Informa\u00e7\u00f5es sobre Servi\u00e7os Banc\u00e1rios (WhatsApp)<\/td>\n<td width=\"80\"><strong>01<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Informa\u00e7\u00f5es sobre outros assuntos (presencial)<\/td>\n<td width=\"80\"><strong>05<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Informa\u00e7\u00f5es sobre outros assuntos (telefone)<\/td>\n<td width=\"80\"><strong>02<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Informa\u00e7\u00f5es sobre outros assuntos (WhatsApp)<\/td>\n<td width=\"80\"><strong>19<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Informa\u00e7\u00f5es sobre Per\u00edcia M\u00e9dica (WhatsApp)<\/td>\n<td width=\"80\"><strong>01<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Informa\u00e7\u00f5es sobre Pens\u00e3o (outros)<\/td>\n<td width=\"80\"><strong>01<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Informa\u00e7\u00f5es sobre Pens\u00e3o (WhatsApp)<\/td>\n<td width=\"80\"><strong>01<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Recebimento e protocolo de processos PMU (outros)<\/td>\n<td width=\"80\"><strong>22<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Recebimento de Processo PMU (presencial)<\/td>\n<td width=\"80\"><strong>01<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Recebimento e protocolo de processos IPMU (outros)<\/td>\n<td width=\"80\"><strong>23<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Recebimento de Certid\u00e3o de Tempo de Contribui\u00e7\u00e3o do INSS (presencial)<\/td>\n<td width=\"80\"><strong>01<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Recebimento de Recadastramento de Ativos (presencial)<\/td>\n<td width=\"80\"><strong>09<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Recebimento de Recadastramento de Inativos (presencial)<\/td>\n<td width=\"80\"><strong>326<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Recebimento de Recadastramento de Inativos (outros)<\/td>\n<td width=\"80\"><strong>12<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Recebimento de Demonstrativo previdenci\u00e1rio (outros)<\/td>\n<td width=\"80\"><strong>01<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Recebimento de Outros Atendimentos (presencial)<\/td>\n<td width=\"80\"><strong>01<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Recebimento de Outros documentos (presencial)<\/td>\n<td width=\"80\"><strong>02<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Recebimento de Outros documentos (WhatsApp)<\/td>\n<td width=\"80\"><strong>01<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Recebimento e Protocolo de outros documentos (outros)<\/td>\n<td width=\"80\"><strong>19<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Recebimento de Notifica\u00e7\u00f5es Judiciais (e-mail)<\/td>\n<td width=\"80\"><strong>02<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Recebimento de Recadastramento de ativos (telefone)<\/td>\n<td width=\"80\"><strong>01<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Requerimento de Abertura de Processo de Aposentadoria (presencial)<\/td>\n<td width=\"80\"><strong>09<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Requerimento de Abertura de Processo de Restitui\u00e7\u00e3o Previdenci\u00e1ria (e-mail)<\/td>\n<td width=\"80\"><strong>02<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Requerimento de Abertura de Processo de Restitui\u00e7\u00e3o Previdenci\u00e1ria (presencial)<\/td>\n<td width=\"80\"><strong>03<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Requerimento de Abertura de Processo de CTC do IPMU (e-mail)<\/td>\n<td width=\"80\"><strong>02<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Requerimento de Abertura de Processos Diversos (presencial)<\/td>\n<td width=\"80\"><strong>02<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Requerimento de C\u00f3pia de Processos e Documentos (presencial)<\/td>\n<td width=\"80\"><strong>01<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Requerimento de C\u00f3pia de Processos e Documentos (e-mail)<\/td>\n<td width=\"80\"><strong>01<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Requerimento de Contribui\u00e7\u00e3o Previdenci\u00e1ria (presencial)<\/td>\n<td width=\"80\"><strong>01<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Requerimento de processos e documentos (e-mail)<\/td>\n<td width=\"80\"><strong>01<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Requerimento de outros atendimentos (presencial)<\/td>\n<td width=\"80\"><strong>23<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Requerimento de outros atendimentos (WhatsApp)<\/td>\n<td width=\"80\"><strong>02<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Solicita\u00e7\u00e3o de Averba\u00e7\u00e3o de Empr\u00e9stimo Consignado (telefone)<\/td>\n<td width=\"80\"><strong>02<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Solicita\u00e7\u00e3o de Averba\u00e7\u00e3o de Empr\u00e9stimo consignado (WhatsApp)<\/td>\n<td width=\"80\"><strong>01<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Solicita\u00e7\u00e3o de Pedido de CTC do INSS (presencial)<\/td>\n<td width=\"80\"><strong>01<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Solicita\u00e7\u00e3o de Simula\u00e7\u00e3o de Aposentadoria (WhatsApp)<\/td>\n<td width=\"80\"><strong>05<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Solicita\u00e7\u00e3o de Simula\u00e7\u00e3o de Aposentadoria (telefone)<\/td>\n<td width=\"80\"><strong>03<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"580\">Solicita\u00e7\u00e3o de Simula\u00e7\u00e3o de Aposentadoria (presencial)<\/td>\n<td width=\"80\"><strong>09<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>O\u00a0Instituto de Previd\u00eancia Municipal de Ubatuba \u2013 IPMU, utiliza dos meios eletr\u00f4nicos e telef\u00f4nicos para o atendimento a dist\u00e2ncia, al\u00e9m do atendimento presencial ao p\u00fablico em geral, sejam benefici\u00e1rios, fornecedores, institui\u00e7\u00f5es financeiras e demais p\u00fablicos. No m\u00eas de\u00a0julho\/2022\u00a0foram realizados\u00a01102 atendimentos: 481 aplicativos \u00a0 35 e-mail \u00a0 99 outros 453 presencial \u00a0 34 telefone &nbsp; Julho 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