{"id":26926,"date":"2022-03-03T17:53:36","date_gmt":"2022-03-03T20:53:36","guid":{"rendered":"https:\/\/ipmu.com.br\/site\/?p=26926"},"modified":"2022-03-03T17:53:36","modified_gmt":"2022-03-03T20:53:36","slug":"relatorio-de-atendimento-01-2022","status":"publish","type":"post","link":"https:\/\/ipmu.com.br\/site\/relatorio-de-atendimento-01-2022\/","title":{"rendered":"Relat\u00f3rio de Atendimento 01\/2022"},"content":{"rendered":"
O\u00a0Instituto de Previd\u00eancia Municipal de Ubatuba \u2013 IPMU<\/strong>\u00a0utiliza dos meios eletr\u00f4nicos e telef\u00f4nicos para o atendimento a dist\u00e2ncia, al\u00e9m do atendimento presencial ao p\u00fablico em geral, sejam benefici\u00e1rios, fornecedores, institui\u00e7\u00f5es financeiras e demais p\u00fablicos.\u00a0Buscando se adequar \u00e0s recomenda\u00e7\u00f5es dos \u00f3rg\u00e3os de sa\u00fade o IPMU adotou medidas de preven\u00e7\u00e3o ao novo coronav\u00edrus no m\u00eas de mar\u00e7o\/2020. Uma s\u00e9rie de procedimentos e a\u00e7\u00f5es foram implementadas para reduzir a necessidade de atendimentos presenciais na sede da institui\u00e7\u00e3o. Al\u00e9m da adequa\u00e7\u00e3o, a medida busca preservar os idosos, aposentados e pensionistas que frequentam o local e tamb\u00e9m evitar a sobrecarga de institui\u00e7\u00f5es de sa\u00fade. Os atendimentos presenciais somente por agendamento, permanecendo atendimento via telefone, WhatsApp, e-mail, ouvidoria e fale conosco.<\/h5>\n

No m\u00eas de janeiro\/2022 foram\u00a0 953 atendimentos:<\/span><\/h4>\n
    \n
  • Aplicativo: 676<\/li>\n
  • E-mail: 33<\/li>\n
  • Outros: 25<\/li>\n
  • Presencial: 164<\/li>\n
  • Telefone: 55<\/li>\n<\/ul>\n

     <\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
    Janeiro<\/strong><\/td>\n2022<\/strong><\/td>\n<\/tr>\n
    Entrega de Holerite (e-mail)<\/strong><\/td>\n05<\/strong><\/td>\n<\/tr>\n
    Entrega de Holerite (WhatsApp)<\/strong><\/td>\n447<\/strong><\/td>\n<\/tr>\n
    Entrega de Holerite (presencial)<\/strong><\/td>\n35<\/strong><\/td>\n<\/tr>\n
    Entrega de Holerite (telefone)<\/strong><\/td>\n01<\/strong><\/td>\n<\/tr>\n
    Entrega de Holerite 13\u00basal\u00e1rio (WhatsApp)<\/strong><\/td>\n38<\/strong><\/td>\n<\/tr>\n
    Entrega de Holerite 13\u00ba sal\u00e1rio (presencial)<\/strong><\/td>\n07<\/strong><\/td>\n<\/tr>\n
    Entrega de Holerite 13\u00ba sal\u00e1rio (telefone)<\/strong><\/td>\n01<\/strong><\/td>\n<\/tr>\n
    Entrega de Calend\u00e1rio de Pagamentos (presencial)<\/strong><\/td>\n27<\/strong><\/td>\n<\/tr>\n
    Entrega de Calend\u00e1rio de Pagamentos (WhatsApp)<\/strong><\/td>\n55<\/strong><\/td>\n<\/tr>\n
    Entrega de Calend\u00e1rio de pagamentos (e-mail)<\/strong><\/td>\n05<\/strong><\/td>\n<\/tr>\n
    Entrega de comunicados e notifica\u00e7\u00f5es (presencial)<\/strong><\/td>\n01<\/strong><\/td>\n<\/tr>\n
    Entrega de Certid\u00e3o Tempo de Contribui\u00e7\u00e3o do INSS (Presencial)<\/strong><\/td>\n01<\/strong><\/td>\n<\/tr>\n
    Entrega de Certid\u00e3o de Tempo de Contribui\u00e7\u00e3o do INSS (WhatsApp)<\/strong><\/td>\n04<\/strong><\/td>\n<\/tr>\n
    Entrega de Outros Documentos (WhatsApp)<\/strong><\/td>\n04<\/strong><\/td>\n<\/tr>\n
    Informa\u00e7\u00f5es sobre 13\u00ba sal\u00e1rio (WhatsApp)<\/strong><\/td>\n21<\/strong><\/td>\n<\/tr>\n
    Informa\u00e7\u00f5es sobre 13\u00ba sal\u00e1rio (telefone)<\/strong><\/td>\n01<\/strong><\/td>\n<\/tr>\n
    Informa\u00e7\u00f5es sobre 13\u00ba sal\u00e1rio (presencial)<\/strong><\/td>\n01<\/strong><\/td>\n<\/tr>\n
    Informa\u00e7\u00e3o sobre Andamento de Processo (WhatsApp)<\/strong><\/td>\n03<\/strong><\/td>\n<\/tr>\n
    Informa\u00e7\u00e3o sobre Andamento de Processo (telefone)<\/strong><\/td>\n03<\/strong><\/td>\n<\/tr>\n
    Informa\u00e7\u00f5es sobre Andamento de Processo (Presencial)<\/strong><\/td>\n01<\/strong><\/td>\n<\/tr>\n
    Informa\u00e7\u00f5es sobre Andamento de Processo (outros)<\/strong><\/td>\n01<\/strong><\/td>\n<\/tr>\n
    Informa\u00e7\u00f5es sobre Aposentadoria (WhatsApp)<\/strong><\/td>\n11<\/strong><\/td>\n<\/tr>\n
    Informa\u00e7\u00e3o sobre Aposentadoria (presencial)<\/strong><\/td>\n06<\/strong><\/td>\n<\/tr>\n
    Informa\u00e7\u00f5es sobre Aposentadoria (telefone)<\/strong><\/td>\n06<\/strong><\/td>\n<\/tr>\n
    Informa\u00e7\u00f5es sobre Aposentadoria (outros)<\/strong><\/td>\n04<\/strong><\/td>\n<\/tr>\n
    Informa\u00e7\u00e3o sobre outros assuntos e servi\u00e7os (WhatsApp)<\/strong><\/td>\n08<\/strong><\/td>\n<\/tr>\n
    Informa\u00e7\u00e3o sobre outros assuntos e servi\u00e7os (e-mail)<\/strong><\/td>\n04<\/strong><\/td>\n<\/tr>\n
    Informa\u00e7\u00f5es sobre outros assuntos e servi\u00e7os (Presencial)<\/strong><\/td>\n07<\/strong><\/td>\n<\/tr>\n
    Informa\u00e7\u00e3o sobre outros assuntos e servi\u00e7os (telefone)<\/strong><\/td>\n08<\/strong><\/td>\n<\/tr>\n
    Informa\u00e7\u00f5es sobre Certid\u00e3o de Tempo de Contribui\u00e7\u00e3o do INSS (WhatsApp)<\/strong><\/td>\n04<\/strong><\/td>\n<\/tr>\n
    Informa\u00e7\u00f5es sobre Certid\u00e3o de Tempo de Contribui\u00e7\u00e3o (INSS) presencial<\/strong><\/td>\n05<\/strong><\/td>\n<\/tr>\n
    Informa\u00e7\u00f5es sobre Certid\u00e3o de Tempo de Contribui\u00e7\u00e3o do IPMU (telefone)<\/strong><\/td>\n01<\/strong><\/td>\n<\/tr>\n
    Informa\u00e7\u00f5es sobre Certid\u00e3o de tempo de Contribui\u00e7\u00e3o do IPMU (e-mail)<\/strong><\/td>\n01<\/strong><\/td>\n<\/tr>\n
    Informa\u00e7\u00f5es sobre Contribui\u00e7\u00e3o Previdenci\u00e1ria (WhatsApp)<\/strong><\/td>\n03<\/strong><\/td>\n<\/tr>\n
    Informa\u00e7\u00f5es sobre empr\u00e9stimo consignado (WhatsApp)<\/strong><\/td>\n08<\/strong><\/td>\n<\/tr>\n
    Informa\u00e7\u00f5es sobre empr\u00e9stimo consignado (e-mail)<\/strong><\/td>\n04<\/strong><\/td>\n<\/tr>\n
    Informa\u00e7\u00f5es sobre empr\u00e9stimo consignado (outros)<\/strong><\/td>\n02<\/strong><\/td>\n<\/tr>\n
    Informa\u00e7\u00f5es sobre empr\u00e9stimo consignado (presencial)<\/strong><\/td>\n04<\/strong><\/td>\n<\/tr>\n
    Informa\u00e7\u00f5es sobre empr\u00e9stimo consignado (telefone)<\/strong><\/td>\n13<\/strong><\/td>\n<\/tr>\n
    Informa\u00e7\u00f5es sobre outros Documentos (WhatsApp)<\/strong><\/td>\n02<\/strong><\/td>\n<\/tr>\n
    Informa\u00e7\u00f5es sobre Holerite (telefone)<\/strong><\/td>\n03<\/strong><\/td>\n<\/tr>\n
    Informa\u00e7\u00f5es sobre Holerite (presencial)<\/strong><\/td>\n05<\/strong><\/td>\n<\/tr>\n
    Informa\u00e7\u00f5es sobre Holerite (WhatsApp)<\/strong><\/td>\n26<\/strong><\/td>\n<\/tr>\n
    Informa\u00e7\u00f5es sobre Pens\u00e3o (outros)<\/strong><\/td>\n02<\/strong><\/td>\n<\/tr>\n
    Informa\u00e7\u00f5es sobre Pens\u00e3o (presencial)<\/strong><\/td>\n01<\/strong><\/td>\n<\/tr>\n
    Informa\u00e7\u00f5es sobre Pens\u00e3o (telefone)<\/strong><\/td>\n02<\/strong><\/td>\n<\/tr>\n
    Informa\u00e7\u00f5es sobre Portaria de Aposentadoria (telefone)<\/strong><\/td>\n01<\/strong><\/td>\n<\/tr>\n
    Informa\u00e7\u00f5es sobre Recadastramento (presencial)<\/strong><\/td>\n02<\/strong><\/td>\n<\/tr>\n
    Informa\u00e7\u00f5es sobre Recadastramento (telefone)<\/strong><\/td>\n01<\/strong><\/td>\n<\/tr>\n
    Informa\u00e7\u00f5es sobre Informe de Rendimentos (WhatsApp)<\/strong><\/td>\n04<\/strong><\/td>\n<\/tr>\n
    Informa\u00e7\u00f5es sobre Informe de Rendimentos (presencial)<\/strong><\/td>\n02<\/strong><\/td>\n<\/tr>\n
    Informa\u00e7\u00f5es sobre Reajuste Salarial (WhatsApp)<\/strong><\/td>\n18<\/strong><\/td>\n<\/tr>\n
    Informa\u00e7\u00f5es sobre Reajuste Salarial (e-mail)<\/strong><\/td>\n02<\/strong><\/td>\n<\/tr>\n
    Informa\u00e7\u00f5es sobre Reajuste Salarial (presencial)<\/strong><\/td>\n04<\/strong><\/td>\n<\/tr>\n
    Informa\u00e7\u00f5es sobre Reajuste Salarial (telefone)<\/strong><\/td>\n06<\/strong><\/td>\n<\/tr>\n
    Informa\u00e7\u00f5es sobre Reforma da Previd\u00eancia (WhatsApp)<\/strong><\/td>\n01<\/strong><\/td>\n<\/tr>\n
    Informa\u00e7\u00f5es sobre Servi\u00e7os Banc\u00e1rios (presencial)<\/strong><\/td>\n02<\/strong><\/td>\n<\/tr>\n
    Informa\u00e7\u00f5es sobre Simula\u00e7\u00e3o de Aposentadoria (WhatsApp)<\/strong><\/td>\n02<\/strong><\/td>\n<\/tr>\n
    Reclama\u00e7\u00f5es de outros assuntos (WhatsApp)<\/strong><\/td>\n04<\/strong><\/td>\n<\/tr>\n
    Reclama\u00e7\u00f5es de outros assuntos (telefone)<\/strong><\/td>\n02<\/strong><\/td>\n<\/tr>\n
    Recebimento de Notifica\u00e7\u00f5es judiciais (e-mail)<\/strong><\/td>\n04<\/strong><\/td>\n<\/tr>\n
    Recebimento e protocolo de processos PMU (outros)<\/strong><\/td>\n05<\/strong><\/td>\n<\/tr>\n
    Recebimento e Protocolo de outros documentos (e-mail)<\/strong><\/td>\n02<\/strong><\/td>\n<\/tr>\n
    Recebimento e Protocolo de outros documentos (outros)<\/strong><\/td>\n06<\/strong><\/td>\n<\/tr>\n
    Recebimento de outros documentos (presencial)<\/strong><\/td>\n03<\/strong><\/td>\n<\/tr>\n
    Recebimento de Certid\u00e3o de Tempo de Contribui\u00e7\u00e3o do INSS (outros)<\/strong><\/td>\n01<\/strong><\/td>\n<\/tr>\n
    Recebimento de Certid\u00e3o de Tempo de Contribui\u00e7\u00e3o do INSS (presencial)<\/strong><\/td>\n01<\/strong><\/td>\n<\/tr>\n
    Recebimento de Certid\u00e3o de Tempo de Contribui\u00e7\u00e3o de outro RPPS (presencial)<\/strong><\/td>\n01<\/strong><\/td>\n<\/tr>\n
    Recebimento de Recadastramento de Ativos (presencial)<\/strong><\/td>\n14<\/strong><\/td>\n<\/tr>\n
    Requerimento de Abertura de Processo de Aposentadoria (presencial)<\/strong><\/td>\n06<\/strong><\/td>\n<\/tr>\n
    Requerimentos de outros atendimentos (e-mail)<\/strong><\/td>\n01<\/strong><\/td>\n<\/tr>\n
    Requerimento de outros atendimentos (presencial)<\/strong><\/td>\n02<\/strong><\/td>\n<\/tr>\n
    Requerimento de Abertura de Processo de Pens\u00e3o (outros)<\/strong><\/td>\n01<\/strong><\/td>\n<\/tr>\n
    Requerimento de Abertura de Processo de CTC do IPMU (presencial)<\/strong><\/td>\n01<\/strong><\/td>\n<\/tr>\n
    Solicita\u00e7\u00e3o de Pedido de CTC do INSS (presencial)<\/strong><\/td>\n03<\/strong><\/td>\n<\/tr>\n
    Solicita\u00e7\u00e3o de Pedido de CTC do INSS (WhatsApp)<\/strong><\/td>\n05<\/strong><\/td>\n<\/tr>\n
    Solicita\u00e7\u00e3o de Pedido de CTC do INSS (outros)<\/strong><\/td>\n02<\/strong><\/td>\n<\/tr>\n
    Solicita\u00e7\u00e3o de Pedido de CTC do INSS (telefone) <\/strong><\/td>\n01<\/strong><\/td>\n<\/tr>\n
    Solicita\u00e7\u00e3o de Declara\u00e7\u00f5es (WhatsApp)<\/strong><\/td>\n01<\/strong><\/td>\n<\/tr>\n
    Solicita\u00e7\u00e3o de Declara\u00e7\u00f5es (e-mail)<\/strong><\/td>\n01<\/strong><\/td>\n<\/tr>\n
    Solicita\u00e7\u00e3o de Averba\u00e7\u00e3o de Empr\u00e9stimo consignado (presencial)<\/strong><\/td>\n05<\/strong><\/td>\n<\/tr>\n
    Solicita\u00e7\u00e3o de Averba\u00e7\u00e3o de Empr\u00e9stimo consignado (WhatsApp)<\/strong><\/td>\n01<\/strong><\/td>\n<\/tr>\n
    Solicita\u00e7\u00e3o de Averba\u00e7\u00e3o de Empr\u00e9stimo consignado (e-mail)<\/strong><\/td>\n04<\/strong><\/td>\n<\/tr>\n
    Solicita\u00e7\u00e3o de Empr\u00e9stimo consignado (outros)<\/strong><\/td>\n01<\/strong><\/td>\n<\/tr>\n
    Solicita\u00e7\u00e3o de Simula\u00e7\u00e3o de Aposentadoria (presencial)<\/strong><\/td>\n16<\/strong><\/td>\n<\/tr>\n
    Solicita\u00e7\u00e3o de Simula\u00e7\u00e3o de Aposentadoria (WhatsApp)<\/strong><\/td>\n06<\/strong><\/td>\n<\/tr>\n
    Solicita\u00e7\u00e3o de Simula\u00e7\u00e3o de Aposentadoria (telefone)<\/strong><\/td>\n04<\/strong><\/td>\n<\/tr>\n
    Solicita\u00e7\u00e3o de outros assuntos (presencial)<\/strong><\/td>\n01<\/strong><\/td>\n<\/tr>\n
    Solicita\u00e7\u00e3o de outros assuntos (telefone)<\/strong><\/td>\n01<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

    O\u00a0Instituto de Previd\u00eancia Municipal de Ubatuba \u2013 IPMU\u00a0utiliza dos meios eletr\u00f4nicos e telef\u00f4nicos para o atendimento a dist\u00e2ncia, al\u00e9m do atendimento presencial ao p\u00fablico em geral, sejam benefici\u00e1rios, fornecedores, institui\u00e7\u00f5es financeiras e demais p\u00fablicos.\u00a0Buscando se adequar \u00e0s recomenda\u00e7\u00f5es dos \u00f3rg\u00e3os de sa\u00fade o IPMU adotou medidas de preven\u00e7\u00e3o ao novo coronav\u00edrus no m\u00eas de mar\u00e7o\/2020. […]<\/p>\n","protected":false},"author":2,"featured_media":26927,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","_jetpack_memberships_contains_paid_content":false,"ocean_post_oembed":"","ocean_post_self_hosted_media":"","ocean_post_video_embed":"","ocean_link_format":"","ocean_link_format_target":"self","ocean_quote_format":"","ocean_quote_format_link":"post","ocean_gallery_link_images":"on","ocean_gallery_id":[],"footnotes":""},"categories":[24,1],"tags":[],"class_list":["post-26926","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-boas-praticas","category-noticias","entry","has-media"],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/ipmu.com.br\/site\/wp-content\/uploads\/2022\/03\/download.png?fit=324%2C155&ssl=1","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/ipmu.com.br\/site\/wp-json\/wp\/v2\/posts\/26926","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ipmu.com.br\/site\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ipmu.com.br\/site\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ipmu.com.br\/site\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/ipmu.com.br\/site\/wp-json\/wp\/v2\/comments?post=26926"}],"version-history":[{"count":0,"href":"https:\/\/ipmu.com.br\/site\/wp-json\/wp\/v2\/posts\/26926\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ipmu.com.br\/site\/wp-json\/wp\/v2\/media\/26927"}],"wp:attachment":[{"href":"https:\/\/ipmu.com.br\/site\/wp-json\/wp\/v2\/media?parent=26926"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ipmu.com.br\/site\/wp-json\/wp\/v2\/categories?post=26926"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ipmu.com.br\/site\/wp-json\/wp\/v2\/tags?post=26926"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}