{"id":21664,"date":"2021-05-12T10:10:14","date_gmt":"2021-05-12T13:10:14","guid":{"rendered":"https:\/\/ipmu.com.br\/site\/?p=21664"},"modified":"2021-05-12T10:10:14","modified_gmt":"2021-05-12T13:10:14","slug":"relatorio-de-atendimento-abril-2021","status":"publish","type":"post","link":"https:\/\/ipmu.com.br\/site\/relatorio-de-atendimento-abril-2021\/","title":{"rendered":"Relat\u00f3rio de Atendimento Abril 2021"},"content":{"rendered":"

O Instituto de Previd\u00eancia Municipal de Ubatuba – IPMU<\/strong><\/span> utiliza dos meios eletr\u00f4nicos e telef\u00f4nicos para o atendimento a dist\u00e2ncia, al\u00e9m do atendimento presencial ao p\u00fablico em geral, sejam benefici\u00e1rios, fornecedores, institui\u00e7\u00f5es financeiras e demais p\u00fablicos.<\/p>\n

Buscando se adequar \u00e0s recomenda\u00e7\u00f5es dos \u00f3rg\u00e3os de sa\u00fade o IPMU adotou medidas de preven\u00e7\u00e3o ao novo coronav\u00edrus no m\u00eas de mar\u00e7o\/2020. Uma s\u00e9rie de procedimentos e a\u00e7\u00f5es foram implementadas para reduzir a necessidade de atendimentos presenciais na sede da institui\u00e7\u00e3o. Al\u00e9m da adequa\u00e7\u00e3o, a medida busca preservar os idosos, aposentados e pensionistas que frequentam o local e tamb\u00e9m evitar a sobrecarga de institui\u00e7\u00f5es de sa\u00fade. Os atendimentos presenciais foram suspensos, permanecendo atendimento via telefone, WhatsApp, e-mail, ouvidoria e fale conosco.<\/p>\n

No m\u00eas de abril\/2021 foram 986 atendimentos:<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Abril <\/strong><\/td>\n\u00a0<\/strong><\/td>\n<\/tr>\n
Abertura de processo Aposentadoria por e-mail<\/strong><\/td>\n01<\/strong><\/td>\n<\/tr>\n
Abertura de processo de Aposentadoria Presencial<\/strong><\/td>\n02<\/strong><\/td>\n<\/tr>\n
Abertura de Outros Processos Presencial<\/strong><\/td>\n01<\/strong><\/td>\n<\/tr>\n
C\u00f3pia de Processos e Documentos por WhatsApp<\/strong><\/td>\n01<\/strong><\/td>\n<\/tr>\n
C\u00f3pia de Processos e Documentos por e-mail<\/strong><\/td>\n05<\/strong><\/td>\n<\/tr>\n
C\u00f3pia de Processos e Documentos por telefone<\/strong><\/td>\n02<\/strong><\/td>\n<\/tr>\n
Entrega de Holerite por telefone<\/strong><\/td>\n03<\/strong><\/td>\n<\/tr>\n
Entrega de Holerite por e-mail <\/strong><\/td>\n04<\/strong><\/td>\n<\/tr>\n
Entrega de Holerite por WhatsApp<\/strong><\/td>\n633<\/strong><\/td>\n<\/tr>\n
Entrega de Informe de Rendimentos por WhatsApp<\/strong><\/td>\n98<\/strong><\/td>\n<\/tr>\n
Entrega de Informe de Rendimentos por telefone<\/strong><\/td>\n01<\/strong><\/td>\n<\/tr>\n
Entrega de Informe de Rendimentos por e-mail<\/strong><\/td>\n08<\/strong><\/td>\n<\/tr>\n
Entrega de portaria de aposentadoria por e-mail<\/strong><\/td>\n01<\/strong><\/td>\n<\/tr>\n
Entrega de outros documentos por WhatsApp<\/strong><\/td>\n02<\/strong><\/td>\n<\/tr>\n
Entrega de Extrato Previdenci\u00e1rio por WhatsApp<\/strong><\/td>\n01<\/strong><\/td>\n<\/tr>\n
Informa\u00e7\u00f5es sobre Andamento de Processo por WhatsApp<\/strong><\/td>\n01<\/strong><\/td>\n<\/tr>\n
Informa\u00e7\u00f5es sobre Andamento de Processo por e-mail<\/strong><\/td>\n01<\/strong><\/td>\n<\/tr>\n
Informa\u00e7\u00f5es sobre Andamento de Processo por telefone<\/strong><\/td>\n05<\/strong><\/td>\n<\/tr>\n
Informa\u00e7\u00f5es sobre Aposentadoria presencial\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/strong><\/td>\n02<\/strong><\/td>\n<\/tr>\n
Informa\u00e7\u00e3o sobre Aposentadoria por telefone<\/strong><\/td>\n09<\/strong><\/td>\n<\/tr>\n
Informa\u00e7\u00e3o sobre Aposentadoria por WhatsApp<\/strong><\/td>\n13<\/strong><\/td>\n<\/tr>\n
Informa\u00e7\u00e3o sobre Aposentadoria por e-mail <\/strong><\/td>\n01<\/strong><\/td>\n<\/tr>\n
Informa\u00e7\u00e3o sobre outros assuntos e servi\u00e7os por WhatsApp<\/strong><\/td>\n11<\/strong><\/td>\n<\/tr>\n
Informa\u00e7\u00f5es sobre outros assuntos e servi\u00e7os por e-mail<\/strong><\/td>\n02<\/strong><\/td>\n<\/tr>\n
Informa\u00e7\u00f5es sobre outros assuntos e servi\u00e7os presencial<\/strong><\/td>\n02<\/strong><\/td>\n<\/tr>\n
Informa\u00e7\u00f5es sobre outros assuntos por telefone<\/strong><\/td>\n16<\/strong><\/td>\n<\/tr>\n
Informa\u00e7\u00f5es sobre Certid\u00e3o de Tempo de Contribui\u00e7\u00e3o (INSS) por WhatsApp<\/strong><\/td>\n02<\/strong><\/td>\n<\/tr>\n
Informa\u00e7\u00f5es sobre Certid\u00e3o de Tempo de Contribui\u00e7\u00e3o (INSS) por telefone<\/strong><\/td>\n05<\/strong><\/td>\n<\/tr>\n
Informa\u00e7\u00f5es sobre Certid\u00e3o de Tempo de Contribui\u00e7\u00e3o (IPMU) por telefone<\/strong><\/td>\n03<\/strong><\/td>\n<\/tr>\n
Informa\u00e7\u00f5es sobre Contribui\u00e7\u00e3o Previdenci\u00e1ria Presencial<\/strong><\/td>\n01<\/strong><\/td>\n<\/tr>\n
Informa\u00e7\u00f5es sobre Contribui\u00e7\u00e3o Previdenci\u00e1ria por telefone<\/strong><\/td>\n01<\/strong><\/td>\n<\/tr>\n
Informa\u00e7\u00f5es sobre Holerite por telefone <\/strong><\/td>\n04<\/strong><\/td>\n<\/tr>\n
Informa\u00e7\u00f5es sobre Holerite presencial<\/strong><\/td>\n07<\/strong><\/td>\n<\/tr>\n
Informa\u00e7\u00f5es sobre Holerite por e-mail<\/strong><\/td>\n04<\/strong><\/td>\n<\/tr>\n
Informa\u00e7\u00f5es sobre empr\u00e9stimo consignado por WhatsApp<\/strong><\/td>\n08<\/strong><\/td>\n<\/tr>\n
Informa\u00e7\u00f5es sobre empr\u00e9stimo consignado por telefone<\/strong><\/td>\n11<\/strong><\/td>\n<\/tr>\n
Informa\u00e7\u00f5es sobre empr\u00e9stimo consignado por e-mail:<\/strong><\/td>\n02<\/strong><\/td>\n<\/tr>\n
Informa\u00e7\u00f5es sobre Recadastramento 2021 presencial<\/strong><\/td>\n01<\/strong><\/td>\n<\/tr>\n
Informa\u00e7\u00f5es sobre Recadastramento 2021 por WhatsApp<\/strong><\/td>\n16<\/strong><\/td>\n<\/tr>\n
Informa\u00e7\u00f5es sobre Recadastramento 2021 por telefone<\/strong><\/td>\n08<\/strong><\/td>\n<\/tr>\n
Informa\u00e7\u00f5es sobre Reajuste salaria por telefone<\/strong><\/td>\n02<\/strong><\/td>\n<\/tr>\n
Informa\u00e7\u00f5es sobre servi\u00e7os banc\u00e1rios por WhatsApp<\/strong><\/td>\n01<\/strong><\/td>\n<\/tr>\n
Informa\u00e7\u00f5es sobre 13\u00ba sal\u00e1rio por WhatsApp<\/strong><\/td>\n10<\/strong><\/td>\n<\/tr>\n
Informa\u00e7\u00f5es sobre 13\u00ba sal\u00e1rio por telefone\u00a0 <\/strong><\/td>\n09<\/strong><\/td>\n<\/tr>\n
Informa\u00e7\u00f5es sobre Pens\u00e3o por telefone<\/strong><\/td>\n03<\/strong><\/td>\n<\/tr>\n
Informa\u00e7\u00f5es sobre Per\u00edcia M\u00e9dica<\/strong><\/td>\n01<\/strong><\/td>\n<\/tr>\n
Recebimento e protocolo de processos IPMU<\/strong><\/td>\n13<\/strong><\/td>\n<\/tr>\n
Recebimento e protocolo de processos PMU<\/strong><\/td>\n10<\/strong><\/td>\n<\/tr>\n
Recebimento e Protocolo de outros documentos presencial<\/strong><\/td>\n19<\/strong><\/td>\n<\/tr>\n
Recebimento e Protocolo de outros documentos por WhatsApp<\/strong><\/td>\n04<\/strong><\/td>\n<\/tr>\n
Recebimento de Demonstrativo Previdenci\u00e1rio<\/strong><\/td>\n02<\/strong><\/td>\n<\/tr>\n
Solicita\u00e7\u00e3o sobre Andamento de Processo por WhatsApp<\/strong><\/td>\n01<\/strong><\/td>\n<\/tr>\n
Solicita\u00e7\u00e3o sobre Andamento de Processo por e-mail<\/strong><\/td>\n02<\/strong><\/td>\n<\/tr>\n
Solicita\u00e7\u00e3o de CTC (INSS) presencial<\/strong><\/td>\n01<\/strong><\/td>\n<\/tr>\n
Solicita\u00e7\u00e3o de Averba\u00e7\u00e3o de Empr\u00e9stimo consignado presencial\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/strong><\/td>\n07<\/strong><\/td>\n<\/tr>\n
Solicita\u00e7\u00e3o de Averba\u00e7\u00e3o de Empr\u00e9stimo consignado por telefone\u00a0\u00a0\u00a0\u00a0 <\/strong><\/td>\n01<\/strong><\/td>\n<\/tr>\n
Solicita\u00e7\u00e3o de Simula\u00e7\u00e3o de Aposentadoria por e-mail<\/strong><\/td>\n01<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Total\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0986<\/strong><\/p>\n

 <\/p>\n

 <\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

O Instituto de Previd\u00eancia Municipal de Ubatuba – IPMU utiliza dos meios eletr\u00f4nicos e telef\u00f4nicos para o atendimento a dist\u00e2ncia, al\u00e9m do atendimento presencial ao p\u00fablico em geral, sejam benefici\u00e1rios, fornecedores, institui\u00e7\u00f5es financeiras e demais p\u00fablicos. Buscando se adequar \u00e0s recomenda\u00e7\u00f5es dos \u00f3rg\u00e3os de sa\u00fade o IPMU adotou medidas de preven\u00e7\u00e3o ao novo coronav\u00edrus no 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