{"id":190046,"date":"2026-01-06T08:34:35","date_gmt":"2026-01-06T11:34:35","guid":{"rendered":"https:\/\/ipmu.com.br\/site\/?p=190046"},"modified":"2026-01-06T08:34:35","modified_gmt":"2026-01-06T11:34:35","slug":"relatorio-de-atendimento-12-2025","status":"publish","type":"post","link":"https:\/\/ipmu.com.br\/site\/relatorio-de-atendimento-12-2025\/","title":{"rendered":"Relat\u00f3rio de Atendimento 12\/2025"},"content":{"rendered":"

\"\ud83d\udcde\"\u00a0Atendimento ao P\u00fablico: Compromisso com Efici\u00eancia, Acessibilidade e Humaniza\u00e7\u00e3o<\/h2>\n

O Instituto de Previd\u00eancia Municipal de Ubatuba \u2013\u00a0IPMU<\/strong>\u00a0demonstra seu compromisso com a\u00a0efici\u00eancia<\/strong>\u00a0e a\u00a0acessibilidade<\/strong>\u00a0no atendimento aos seus diversos p\u00fablicos, utilizando tanto meios eletr\u00f4nicos e telef\u00f4nicos quanto o atendimento presencial e, de forma crescente, o\u00a0WhatsApp\u00a0\"\ud83d\udcf2\"<\/strong>.<\/p>\n

\"\ud83e\udd1d\"\u00a0Excel\u00eancia no Atendimento: Pilar da Credibilidade<\/h2>\n

A excel\u00eancia no atendimento \u00e9 um pilar fundamental para a credibilidade e o bom funcionamento de qualquer institui\u00e7\u00e3o p\u00fablica, especialmente um Instituto de Previd\u00eancia respons\u00e1vel por gerir o futuro financeiro de seus segurados. Um atendimento eficiente e atencioso contribui significativamente para:<\/p>\n

\"\ud83d\udd10\"\u00a0Constru\u00e7\u00e3o de Confian\u00e7a:<\/strong>\u00a0Gera seguran\u00e7a aos segurados e benefici\u00e1rios que dependem do IPMU para informa\u00e7\u00f5es sobre seus direitos e benef\u00edcios.
\"\ud83d\udd0d\"\u00a0Transpar\u00eancia e Acesso \u00e0 Informa\u00e7\u00e3o:<\/strong>\u00a0Canais acess\u00edveis garantem informa\u00e7\u00f5es claras e precisas.
\"\u26a1\"\u00a0Resolu\u00e7\u00e3o Eficaz de Demandas:<\/strong>\u00a0Um sistema bem estruturado evita frustra\u00e7\u00f5es e agiliza processos.
\"\ud83d\udcac\"\u00a0Fortalecimento do Relacionamento:<\/strong>\u00a0Intera\u00e7\u00e3o positiva promove comunica\u00e7\u00e3o aberta e colaborativa.
\"\ud83d\udd27\"\u00a0Otimiza\u00e7\u00e3o dos Servi\u00e7os:<\/strong>\u00a0Feedback recebido contribui para melhorias cont\u00ednuas.<\/p>\n

\"\ud83d\udcc8\"\u00a0Atendimento em N\u00fameros<\/h2>\n

No m\u00eas foram registrados\u00a0541 atendimentos<\/strong>, evidenciando a constante intera\u00e7\u00e3o do IPMU com segurados, benefici\u00e1rios, fornecedores, institui\u00e7\u00f5es financeiras e o p\u00fablico em geral. A expressiva quantidade de atendimentos realizados no m\u00eas demonstra a relev\u00e2ncia e a utiliza\u00e7\u00e3o efetiva dos canais disponibilizados pelo IPMU.\u00a0A combina\u00e7\u00e3o estrat\u00e9gica do atendimento\u00a0online (Fale Conosco)<\/strong>,\u00a0telef\u00f4nico<\/strong>, via\u00a0WhatsApp<\/strong>,\u00a0e-mail<\/strong>\u00a0e\u00a0presencial<\/strong>\u00a0permite ao IPMU atender \u00e0s diversas necessidades de seus p\u00fablicos de forma\u00a0eficaz<\/strong>,\u00a0transparente<\/strong>\u00a0e\u00a0humanizada<\/strong>, consolidando seu papel como uma\u00a0institui\u00e7\u00e3o de refer\u00eancia na gest\u00e3o previdenci\u00e1ria municipal<\/strong>.<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Forma de Contato x Tipo x Assunto<\/strong><\/td>\nAtendimentos<\/strong><\/td>\n<\/tr>\n
Aplicativo<\/strong><\/td>\n345<\/strong><\/td>\n<\/tr>\n
Entrega<\/strong><\/td>\n332<\/strong><\/td>\n<\/tr>\n
Holerite<\/strong><\/td>\n244<\/td>\n<\/tr>\n
Outros Documentos<\/strong><\/td>\n81<\/td>\n<\/tr>\n
Portaria de Aposentadoria<\/strong><\/td>\n1<\/td>\n<\/tr>\n
Calend\u00e1rio de Pagamentos<\/strong><\/td>\n6<\/td>\n<\/tr>\n
Informa\u00e7\u00f5es<\/strong><\/td>\n10<\/strong><\/td>\n<\/tr>\n
Andamento de Processo<\/strong><\/td>\n6<\/td>\n<\/tr>\n
Certid\u00e3o de Tempo de Contribui\u00e7\u00e3o (do INSS)<\/strong><\/td>\n2<\/td>\n<\/tr>\n
Empr\u00e9stimo Consignado<\/strong><\/td>\n1<\/td>\n<\/tr>\n
Pens\u00e3o<\/strong><\/td>\n1<\/td>\n<\/tr>\n
Recebimento<\/strong><\/td>\n1<\/strong><\/td>\n<\/tr>\n
Outros Documentos<\/strong><\/td>\n1<\/td>\n<\/tr>\n
Requerimentos<\/strong><\/td>\n1<\/strong><\/td>\n<\/tr>\n
Outros Atendimentos<\/strong><\/td>\n1<\/td>\n<\/tr>\n
Solicita\u00e7\u00f5es<\/strong><\/td>\n1<\/strong><\/td>\n<\/tr>\n
Simula\u00e7\u00e3o de Aposentadoria<\/strong><\/td>\n1<\/td>\n<\/tr>\n
E-mail<\/strong><\/td>\n8<\/strong><\/td>\n<\/tr>\n
Informa\u00e7\u00f5es<\/strong><\/td>\n3<\/strong><\/td>\n<\/tr>\n
Andamento de Processo<\/strong><\/td>\n1<\/td>\n<\/tr>\n
Aposentadoria<\/strong><\/td>\n1<\/td>\n<\/tr>\n
Per\u00edcia M\u00e9dica<\/strong><\/td>\n1<\/td>\n<\/tr>\n
Recebimento<\/strong><\/td>\n3<\/strong><\/td>\n<\/tr>\n
Outros Documentos<\/strong><\/td>\n2<\/td>\n<\/tr>\n
Recadastramento Ativos<\/strong><\/td>\n1<\/td>\n<\/tr>\n
Requerimentos<\/strong><\/td>\n1<\/strong><\/td>\n<\/tr>\n
Abertura de Processo (CTC do IPMU)<\/strong><\/td>\n1<\/td>\n<\/tr>\n
Solicita\u00e7\u00f5es<\/strong><\/td>\n1<\/strong><\/td>\n<\/tr>\n
Pedido de CTC (do INSS)<\/strong><\/td>\n1<\/td>\n<\/tr>\n
Outros<\/strong><\/td>\n66<\/strong><\/td>\n<\/tr>\n
Entrega<\/strong><\/td>\n1<\/strong><\/td>\n<\/tr>\n
Holerite<\/strong><\/td>\n1<\/td>\n<\/tr>\n
Informa\u00e7\u00f5es<\/strong><\/td>\n6<\/strong><\/td>\n<\/tr>\n
Aposentadoria<\/strong><\/td>\n6<\/td>\n<\/tr>\n
Recebimento<\/strong><\/td>\n59<\/strong><\/td>\n<\/tr>\n
Recadastramento Ativos<\/strong><\/td>\n59<\/td>\n<\/tr>\n
Presencial<\/strong><\/td>\n117<\/strong><\/td>\n<\/tr>\n
Entrega<\/strong><\/td>\n79<\/strong><\/td>\n<\/tr>\n
Holerite<\/strong><\/td>\n72<\/td>\n<\/tr>\n
Portaria de Aposentadoria<\/strong><\/td>\n4<\/td>\n<\/tr>\n
Portaria de Pens\u00e3o<\/strong><\/td>\n2<\/td>\n<\/tr>\n
Certid\u00e3o de Tempo de Contribui\u00e7\u00e3o (do IPMU)<\/strong><\/td>\n1<\/td>\n<\/tr>\n
Informa\u00e7\u00f5es<\/strong><\/td>\n11<\/strong><\/td>\n<\/tr>\n
Andamento de Processo<\/strong><\/td>\n1<\/td>\n<\/tr>\n
Aposentadoria<\/strong><\/td>\n3<\/td>\n<\/tr>\n
Outros Assuntos<\/strong><\/td>\n3<\/td>\n<\/tr>\n
Certid\u00e3o de Tempo de Contribui\u00e7\u00e3o (do INSS)<\/strong><\/td>\n2<\/td>\n<\/tr>\n
Per\u00edcia M\u00e9dica<\/strong><\/td>\n2<\/td>\n<\/tr>\n
Recebimento<\/strong><\/td>\n18<\/strong><\/td>\n<\/tr>\n
Outros Documentos<\/strong><\/td>\n10<\/td>\n<\/tr>\n
Recadastramento Ativos<\/strong><\/td>\n2<\/td>\n<\/tr>\n
Recadastramento Inativos<\/strong><\/td>\n4<\/td>\n<\/tr>\n
Certid\u00e3o de Tempo de Contribui\u00e7\u00e3o (do INSS)<\/strong><\/td>\n1<\/td>\n<\/tr>\n
Certid\u00e3o de Tempo de Contribui\u00e7\u00e3o (outros RPPS)<\/strong><\/td>\n1<\/td>\n<\/tr>\n
Requerimentos<\/strong><\/td>\n7<\/strong><\/td>\n<\/tr>\n
Abertura de Processo (Aposentadoria)<\/strong><\/td>\n1<\/td>\n<\/tr>\n
Abertura de Processo (CTC do IPMU)<\/strong><\/td>\n1<\/td>\n<\/tr>\n
Outros Atendimentos<\/strong><\/td>\n3<\/td>\n<\/tr>\n
Abertura de Processo (Pens\u00e3o)<\/strong><\/td>\n2<\/td>\n<\/tr>\n
Solicita\u00e7\u00f5es<\/strong><\/td>\n2<\/strong><\/td>\n<\/tr>\n
Pedido de CTC (do INSS)<\/strong><\/td>\n2<\/td>\n<\/tr>\n
Telefone<\/strong><\/td>\n5<\/strong><\/td>\n<\/tr>\n
Entrega<\/strong><\/td>\n1<\/strong><\/td>\n<\/tr>\n
Holerite<\/strong><\/td>\n1<\/td>\n<\/tr>\n
Informa\u00e7\u00f5es<\/strong><\/td>\n4<\/strong><\/td>\n<\/tr>\n
Per\u00edcia M\u00e9dica<\/strong><\/td>\n3<\/td>\n<\/tr>\n
Empr\u00e9stimo Consignado<\/strong><\/td>\n1<\/td>\n<\/tr>\n
Total Geral<\/strong><\/td>\n541<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

\u00a0Atendimento ao P\u00fablico: Compromisso com Efici\u00eancia, Acessibilidade e Humaniza\u00e7\u00e3o O Instituto de Previd\u00eancia Municipal de Ubatuba \u2013\u00a0IPMU\u00a0demonstra seu compromisso com a\u00a0efici\u00eancia\u00a0e a\u00a0acessibilidade\u00a0no atendimento aos seus diversos p\u00fablicos, utilizando tanto meios eletr\u00f4nicos e telef\u00f4nicos quanto o atendimento presencial e, de forma crescente, o\u00a0WhatsApp\u00a0. \u00a0Excel\u00eancia no Atendimento: Pilar da Credibilidade A excel\u00eancia no atendimento \u00e9 um pilar […]<\/p>\n","protected":false},"author":2,"featured_media":127804,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","_jetpack_memberships_contains_paid_content":false,"ocean_post_oembed":"","ocean_post_self_hosted_media":"","ocean_post_video_embed":"","ocean_link_format":"","ocean_link_format_target":"self","ocean_quote_format":"","ocean_quote_format_link":"post","ocean_gallery_link_images":"on","ocean_gallery_id":[],"footnotes":""},"categories":[24,1],"tags":[],"class_list":["post-190046","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-boas-praticas","category-noticias","entry","has-media"],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/ipmu.com.br\/site\/wp-content\/uploads\/2024\/12\/Qual-e-o-processo-correto-de-atendimento-ao-cliente.jpg?fit=2000%2C2000&ssl=1","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/ipmu.com.br\/site\/wp-json\/wp\/v2\/posts\/190046","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ipmu.com.br\/site\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ipmu.com.br\/site\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ipmu.com.br\/site\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/ipmu.com.br\/site\/wp-json\/wp\/v2\/comments?post=190046"}],"version-history":[{"count":1,"href":"https:\/\/ipmu.com.br\/site\/wp-json\/wp\/v2\/posts\/190046\/revisions"}],"predecessor-version":[{"id":190047,"href":"https:\/\/ipmu.com.br\/site\/wp-json\/wp\/v2\/posts\/190046\/revisions\/190047"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ipmu.com.br\/site\/wp-json\/wp\/v2\/media\/127804"}],"wp:attachment":[{"href":"https:\/\/ipmu.com.br\/site\/wp-json\/wp\/v2\/media?parent=190046"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ipmu.com.br\/site\/wp-json\/wp\/v2\/categories?post=190046"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ipmu.com.br\/site\/wp-json\/wp\/v2\/tags?post=190046"}],"curies":[{"name":"wp","hre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