{"id":139629,"date":"2025-03-17T08:52:58","date_gmt":"2025-03-17T11:52:58","guid":{"rendered":"https:\/\/ipmu.com.br\/site\/?p=139629"},"modified":"2025-03-17T08:52:58","modified_gmt":"2025-03-17T11:52:58","slug":"relatorio-de-atendimento-12-2024","status":"publish","type":"post","link":"https:\/\/ipmu.com.br\/site\/relatorio-de-atendimento-12-2024\/","title":{"rendered":"Relat\u00f3rio de Atendimento 12\/2024"},"content":{"rendered":"

O\u00a0Instituto de Previd\u00eancia Municipal de Ubatuba \u2013 IPMU<\/strong>, utiliza dos meios eletr\u00f4nicos e telef\u00f4nicos para o atendimento dos segurados, benefici\u00e1rios, fornecedores, institui\u00e7\u00f5es financeiras e o p\u00fablico dezembro\/2024<\/strong><\/span>\u00a0foram realizados\u00a0258 atendimentos<\/span>:<\/strong><\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Forma de Contato x Tipo x Assunto<\/strong><\/td>\nAtendimentos<\/strong><\/td>\n<\/tr>\n
Aplicativo<\/strong><\/td>\n200<\/strong><\/td>\n<\/tr>\n
Entrega<\/strong><\/td>\n189<\/strong><\/td>\n<\/tr>\n
Certid\u00e3o de Tempo de Contribui\u00e7\u00e3o (do INSS)<\/td>\n1<\/td>\n<\/tr>\n
Holerite<\/td>\n187<\/td>\n<\/tr>\n
Calend\u00e1rio de Pagamentos<\/td>\n1<\/td>\n<\/tr>\n
Informa\u00e7\u00f5es<\/strong><\/td>\n6<\/strong><\/td>\n<\/tr>\n
Andamento de Processo<\/td>\n1<\/td>\n<\/tr>\n
Aposentadoria<\/td>\n3<\/td>\n<\/tr>\n
Holerite<\/td>\n1<\/td>\n<\/tr>\n
Recadastramento<\/td>\n1<\/td>\n<\/tr>\n
Recebimento<\/strong><\/td>\n1<\/strong><\/td>\n<\/tr>\n
Outros Documentos<\/td>\n1<\/td>\n<\/tr>\n
Solicita\u00e7\u00f5es<\/strong><\/td>\n4<\/strong><\/td>\n<\/tr>\n
Simula\u00e7\u00e3o de Aposentadoria<\/td>\n2<\/td>\n<\/tr>\n
Averba\u00e7\u00e3o de Empr\u00e9stimo Consignado<\/td>\n2<\/td>\n<\/tr>\n
E-mail<\/strong><\/td>\n10<\/strong><\/td>\n<\/tr>\n
Entrega<\/strong><\/td>\n1<\/strong><\/td>\n<\/tr>\n
Holerite<\/td>\n1<\/td>\n<\/tr>\n
Informa\u00e7\u00f5es<\/strong><\/td>\n6<\/strong><\/td>\n<\/tr>\n
Aposentadoria<\/td>\n3<\/td>\n<\/tr>\n
Holerite<\/td>\n1<\/td>\n<\/tr>\n
Per\u00edcia M\u00e9dica<\/td>\n1<\/td>\n<\/tr>\n
13\u00ba Sal\u00e1rio<\/td>\n1<\/td>\n<\/tr>\n
Requerimentos<\/strong><\/td>\n1<\/strong><\/td>\n<\/tr>\n
Holerite<\/td>\n1<\/td>\n<\/tr>\n
Solicita\u00e7\u00f5es<\/strong><\/td>\n2<\/strong><\/td>\n<\/tr>\n
Averba\u00e7\u00e3o de Empr\u00e9stimo Consignado<\/td>\n2<\/td>\n<\/tr>\n
Outros<\/strong><\/td>\n3<\/strong><\/td>\n<\/tr>\n
Informa\u00e7\u00f5es<\/strong><\/td>\n1<\/strong><\/td>\n<\/tr>\n
Outros Assuntos<\/td>\n1<\/td>\n<\/tr>\n
Requerimentos<\/strong><\/td>\n1<\/strong><\/td>\n<\/tr>\n
Abertura de Processo (Pens\u00e3o)<\/td>\n1<\/td>\n<\/tr>\n
Solicita\u00e7\u00f5es<\/strong><\/td>\n1<\/strong><\/td>\n<\/tr>\n
Simula\u00e7\u00e3o de Aposentadoria<\/td>\n1<\/td>\n<\/tr>\n
Presencial<\/strong><\/td>\n39<\/strong><\/td>\n<\/tr>\n
Entrega<\/strong><\/td>\n15<\/strong><\/td>\n<\/tr>\n
Holerite<\/td>\n14<\/td>\n<\/tr>\n
Certid\u00e3o de Tempo de Contribui\u00e7\u00e3o (do IPMU)<\/td>\n1<\/td>\n<\/tr>\n
Informa\u00e7\u00f5es<\/strong><\/td>\n8<\/strong><\/td>\n<\/tr>\n
Andamento de Processo<\/td>\n1<\/td>\n<\/tr>\n
Aposentadoria<\/td>\n3<\/td>\n<\/tr>\n
Certid\u00e3o de Tempo de Contribui\u00e7\u00e3o (do INSS)<\/td>\n1<\/td>\n<\/tr>\n
Empr\u00e9stimo Consignado<\/td>\n1<\/td>\n<\/tr>\n
Outros Assuntos<\/td>\n2<\/td>\n<\/tr>\n
Recebimento<\/strong><\/td>\n6<\/strong><\/td>\n<\/tr>\n
Certid\u00e3o de Tempo de Contribui\u00e7\u00e3o (do INSS)<\/td>\n1<\/td>\n<\/tr>\n
Recadastramento Ativos<\/td>\n4<\/td>\n<\/tr>\n
Outros Documentos<\/td>\n1<\/td>\n<\/tr>\n
Requerimentos<\/strong><\/td>\n7<\/strong><\/td>\n<\/tr>\n
Abertura de Processo (Aposentadoria)<\/td>\n3<\/td>\n<\/tr>\n
Outros Atendimentos<\/td>\n3<\/td>\n<\/tr>\n
C\u00f3pia de Processos e Documentos<\/td>\n1<\/td>\n<\/tr>\n
Solicita\u00e7\u00f5es<\/strong><\/td>\n3<\/strong><\/td>\n<\/tr>\n
Simula\u00e7\u00e3o de Aposentadoria<\/td>\n1<\/td>\n<\/tr>\n
Pedido de CTC (do INSS)<\/td>\n2<\/td>\n<\/tr>\n
Telefone<\/strong><\/td>\n6<\/strong><\/td>\n<\/tr>\n
Informa\u00e7\u00f5es<\/strong><\/td>\n6<\/strong><\/td>\n<\/tr>\n
Aposentadoria<\/td>\n1<\/td>\n<\/tr>\n
Empr\u00e9stimo Consignado<\/td>\n2<\/td>\n<\/tr>\n
Holerite<\/td>\n2<\/td>\n<\/tr>\n
Servi\u00e7os Banc\u00e1rios<\/td>\n1<\/td>\n<\/tr>\n
Total Geral<\/strong><\/td>\n258<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

O\u00a0Instituto de Previd\u00eancia Municipal de Ubatuba \u2013 IPMU, utiliza dos meios eletr\u00f4nicos e telef\u00f4nicos para o atendimento dos segurados, benefici\u00e1rios, fornecedores, institui\u00e7\u00f5es financeiras e o p\u00fablico dezembro\/2024\u00a0foram realizados\u00a0258 atendimentos: Forma de Contato x Tipo x Assunto Atendimentos Aplicativo 200 Entrega 189 Certid\u00e3o de Tempo de Contribui\u00e7\u00e3o (do INSS) 1 Holerite 187 Calend\u00e1rio de Pagamentos 1 […]<\/p>\n","protected":false},"author":2,"featured_media":127804,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","_jetpack_memberships_contains_paid_content":false,"ocean_post_oembed":"","ocean_post_self_hosted_media":"","ocean_post_video_embed":"","ocean_link_format":"","ocean_link_format_target":"self","ocean_quote_format":"","ocean_quote_format_link":"post","ocean_gallery_link_images":"on","ocean_gallery_id":[],"footnotes":""},"categories":[24,1],"tags":[],"class_list":["post-139629","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-boas-praticas","category-noticias","entry","has-media"],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/ipmu.com.br\/site\/wp-content\/uploads\/2024\/12\/Qual-e-o-processo-correto-de-atendimento-ao-cliente.jpg?fit=2000%2C2000&ssl=1","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/ipmu.com.br\/site\/wp-json\/wp\/v2\/posts\/139629","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ipmu.com.br\/site\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ipmu.com.br\/site\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ipmu.com.br\/site\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/ipmu.com.br\/site\/wp-json\/wp\/v2\/comments?post=139629"}],"version-history":[{"count":1,"href":"https:\/\/ipmu.com.br\/site\/wp-json\/wp\/v2\/posts\/139629\/revisions"}],"predecessor-version":[{"id":139630,"href":"https:\/\/ipmu.com.br\/site\/wp-json\/wp\/v2\/posts\/139629\/revisions\/139630"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ipmu.com.br\/site\/wp-json\/wp\/v2\/media\/127804"}],"wp:attachment":[{"href":"https:\/\/ipmu.com.br\/site\/wp-json\/wp\/v2\/media?parent=139629"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ipmu.com.br\/site\/wp-json\/wp\/v2\/categories?post=139629"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ipmu.com.br\/site\/wp-json\/wp\/v2\/tags?post=139629"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}